Posting debug logs to trac
chckens at sucs.org
Sun May 20 18:59:36 EDT 2007
Long time lurker, infrequent poster...
I have a query regarding current policy for collecting debugging
information from users. Personally, I feel uncomfortable posting the
full output from the debugging window in Pidgin as a Trac attachment,
as it often contains information I'd rather not place on a reasonably
high-profile public website. Call me paranoid if you like, but I
don't like to put e-mail addresses for half the people I know on the
web in places where the likes of googlebot quickly snap them up.
My solution to this problem thus far has been to edit the logs by
hand to remove identifying information. Doing this throughout the
whole file is time consuming, thus I've been posting partial logs
displaying only (what *I* think are) the relevant bits. This is
certainly not ideal, as developers will rightly wonder if they're
seeing the whole picture or not.
I'm just wondering if anyone else feels this is a problem worth
solving. I'd be happier if Trac attachments required people to be
logged in to view them. Even better would be if Pidgin anonymised
exported debug data... though perhaps not such a practical suggestion.
You might suggest that I use throwaway IM accounts for capturing
debug logs, but this is not always possible for particularly obscure
issues. Also I can't see most people motivated enough to keep extra
accounts around for this, though I'd guess some may share my privacy
Anyone have any thoughts on this?
- Graham Cole
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