Surveys, or how I learned to stop worrying and love the silent majority

Casey Ho pidgin at caseyho.com
Mon Dec 22 15:56:42 EST 2008


Given how many users Pidgin has, I'm sure you're all aware how utterly
impossible/horrible it is to try and get feedback from just a few of
them- or to even figure out what percentage of them actually care
about an issue vs how many are complaining about it.

So to help get a feel for this, I created a user survey that takes
just a few minutes to fill out.   A link is posted on the front page
of www.pidgin.im.  The questions are mostly broad and non-specific,
but based on the initial responses are already some interesting
trends.

We are on track for approximately 3,000+ submissions / day.  I'm going
to hold back on posting detailed results while we're still collecting
data.

I'll leave you all with this gem-

I am satisfied with the size of the chat input box
----------------------------------------
No answer                 3.67%
Strongly disagree       4.47%
Somewhat disagree    5.11%
Neutral                      14.06%
Somewhat agree        22.84%
Strongly agree           49.84%
----------------------------------------

-Casey




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