[Question #27904]: add contact on pidgin

[notmushroom]

Question #27904 on pidgin in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/pidgin/+question/27904

notmushroom requested for more information:
hi.
ive been newly infected by linux, and ubuntu :-). my question is about adding buddies on pidgin.
i click on add buddy, then new person, i enter screen name, 
first, last name and email address of whom i want to add.
but it always says that person is offline, even if i know they are not.
can you help please?

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