Cannot connect

[Rich Cowe]

 Which version number? version 2.5.8

 Which operating system? Windows XP Professional SP3

-----Original Message-----
From: David Woolley [mailto:forums at david-woolley.me.uk] 
Sent: Saturday, July 18, 2009 2:14 AM
To: Rich Cowe
Cc: Pidgin Support List
Subject: Re: Cannot connect

Rich Cowe wrote:
> Just downloaded the latest version. I have an account with Yahoo. I

Which version number?

Which operating system?

> Followed the instructions on the install and added my account to the 
> account interface in pidgin. At the bottom of the buddy list interface

Which of the suggested fixes recently posted to this list have you
already tried?

> it says: "Available - Connecting". "Connecting" is grayed out and the 
> animation isn't spinning. I have turned off the anti-virus and have 
> check all the menu items to see if I have missed anything. The windows

> firewall isn't on. This workstation is connected to a domain. I have 
> version 2.5.8 Is there any other information you need?

Which ISP?  (They might be blocking yahoo).

 From which country?  (Might affect which yahoo server you use and the
version of the protocol.)

Which other yahoo clients have you successfully used from the same
machine, with the same ISP.

What is logged in the debug log, as described in
<http://developer.pidgin.im/wiki/TipsForBugReports>?

Anything else that might give a clue as to how your use differs from
that of the many people for which it works.

Going beyond what might be reasonable expectations for an ordinary user:

The output of the command line netstat command.



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David Woolley
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