Buddy stuck offline

[John Black]

Hi,

I've a user here in the office, who has a problem with one buddy  
entry.  The buddy entry is always showing as "Offline"  At first, I  
thought it might be a problem with multiple buddy entries bundled  
together as a contact, but that's not it.  Getting info on the buddy  
(which is an AIM account) shows only "User Information Unavailable:  
Service Unavailable"  even when the buddy account is online.  The user  
is unable to message the broken buddy entry, with the same "Service  
Unavailable" message.  Removing and re-adding the buddy does not  
produce any positive results.  The user is able to add other AIM  
accounts, and they show up correctly.  Other users are able to add the  
problem buddy and communicate correctly, which suggests it is not an  
issue with the buddy account.

When adding the buddy, generates this sequence in the debug log:  
(actual buddy name redacted)

(09:37:37) util: Writing file C:\Documents and Settings\xxxxx 
\Application Data\.purple\blist.xml
(09:37:48) oscar: ssi: adding buddy XXXX to group Co-Workers
(09:37:48) oscar: ssi: status is 0x0000 for a 0x0008 action with name  
xxxxx
(09:37:49) oscar: ssi: status is 0x0000 for a 0x0009 action with name  
Co-Workers
(09:37:49) blist: Updating buddy status for...

while adding other (working) buddies produces the slight variation of:

(09:39:13) util: Writing file C:\Documents and Settings\xxxx 
\Application Data\.purple\prefs.xml
(09:39:28) oscar: ssi: adding buddy xxxxx to group Co-Workers
(09:39:28) oscar: ssi: status is 0x0000 for a 0x0008 action with name  
xxxxxx
(09:39:28) oscar: ssi: status is 0x0000 for a 0x0009 action with name  
Co-Workers

Does anyone have any idea what is preventing this one buddy entry from  
working?

Thanks
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