Cannot get enabled.

[Daniel Atallah]

On Wed, Feb 24, 2010 at 19:17, Sherrye' Qualls
<AceTranscriptionEtc at msn.com> wrote:
> The only error message I get is: disconnected and unable to connect.

It looks like their server is down - you should probably contact their
technical support.

-D

>
> Thanks,
> Sherrye' Qualls
>
>
> ----- Original Message -----
> From: Daniel Atallah
> To: Sherrye' Qualls
> Sent: Wednesday, February 24, 2010 6:10 PM
> Subject: Re: Cannot get enabled.
> On Wed, Feb 24, 2010 at 19:10, Sherrye' Qualls
> <AceTranscriptionEtc at msn.com> wrote:
>> That may have been it, but now it is saying disconnected. Does this mean
>> that I have all the information right now, but that the system is just
>> down
>> or do you think there is still a problem?
>
> It's hard to guess without knowing the specific error message.
>
> I do know a number of users have experienced issues with the quicktate
> servers recently.
>
> -D
>
>> ----- Original Message -----
>> From: Daniel Atallah
>> To: Sherrye' Qualls
>> Sent: Wednesday, February 24, 2010 5:58 PM
>> Subject: Re: Cannot get enabled.
>> On Wed, Feb 24, 2010 at 18:58, Sherrye' Qualls
>> <AceTranscriptionEtc at msn.com> wrote:
>>> It just says disabled "invalid XMPP ID".
>>>
>>> Here is what I have:
>>>
>>> Protocol: XMPP
>>> Username: SLQualls
>>> Domain: typists.quicktate.com
>>> Resource: qt
>>> Password: I have my password in here.
>>>
>>> I am working for QuickTate and this is the information they told me to
>>> put
>>> in.
>>
>>
>> Your username or the domain probably has a space before or after the text.
>>
>> -D
>>
>