Connection Issues

[MXit Support MailBox]

Greetings,

Here is a simple way to test the connectivity for PC Client users from a PC to a MXit server using the Telnet command:

   1. Open a Command Prompt window (START button >Run... -or- Window-Key + 'R') and type in "cmd" (without the quotes) and hit OK. A Black window screen will appear with some Microsoft Windows information.

   2. Execute the Telnet command by typing the following:
         1. telnet pc.stream.mxit.com 9119 -or-
         2. telnet pc.poll.mxit.com 8080

   3. The following should result:
         1. If a connection was successfully established, then the command prompt window will be cleared of any text (leaving a black window). To exit, press Ctrl + ']', and then 'q'.
         2. If a connection was unable to be established, then a message similar to "Could not open connection to the host, on port 9119/8080: Connection failed"


Additional notes:

    * If port '8080' doesn't work, try port '80' as an alternative.
    * Vista users may need to install Telnet as an additional application (which was installed as standard with previous versions of Windows).
    * Users may need Administrator privileges to run the Telnet command.


Please reply with the results you see on the screen .

Regards,
MXit_Team

Ané Schoeman | Technical Support


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From: support-bounces at pidgin.im [mailto:support-bounces at pidgin.im] On Behalf Of Charles Dixon-Paver
Sent: Wednesday, February 24, 2010 2:04 PM
To: support at pidgin.im
Subject: Connection Issues

Hi there

After much browsing on the web proved fruitless I decided to try get help from you guys @ the support office :)

I am currently running windows 7 64-bit OS on my PC at work. Connected through the work domain and all email & internet works fine. I use Pidgin for a number of different accounts [At this point in time; 1MSN, 2 Google & 1 MXit accounts]. For about a week after installing the new Operating system all seemed fine, until all of a sudden pidgin has been unable to connect any of these accounts. The problem has been persistent for over a week despite my best efforts. I have Uninstalled/ Reinstalled the program and tried removing/ editing ~.purple certificates & files, as well as a number of different connection settings for each of the accounts. The firewall on this machine is set to allow pidgin but it still won't connect, and to the best of my knowledge no changes have been made to the network servers/ firewall. I attached a short log of the debug window... I didn't find anything useful inside it, but hopefully you more savvy users may find it useful. It just seemed strange that all the accounts were dropped without me making any changes. My PC had a couple Trojans but I removed them and reinstalled but to no avail. I am using Microsoft security essentials as antivirus protection, a well as spyware scanners [spybot S&D + superantispyware] Any help would be greatly appreciated

P.S. I stay in South Africa & the internet SP we use is Internet Solutions (Not sure if this matters but perhaps they are having known issues that you could let me know about. I don't know anyone else who uses pidgin so I'm not sure if anyone has similar issues. I did try use my msn account on another computer in the office and has the same problem)

Regards

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