Problem with buddy name

Daniel Atallah datallah at
Wed Oct 20 10:29:38 EDT 2010

On Wed, Oct 20, 2010 at 10:07, Wolfe, Rick G x28837
<Rick.Wolfe at> wrote:
> Protocol is "Sametime".  Does this answer your question?

Please reply to the support mailing list instead of to me directly.

Yeah, it is the answer I was looking for.

The simple answer is that Sametime support is maintained via patches -
none of the current developers have access to a sametime server, nor
are they knowledgeable about the protocol.

If there isn't already a ticket for this particular issue, you can
file a ticket at at


> -----Original Message-----
> From: daniel.atallah at [mailto:daniel.atallah at] On Behalf Of Daniel Atallah
> Sent: Wednesday, October 20, 2010 09:48
> To: Wolfe, Rick G x28837
> Cc: support at
> Subject: Re: Problem with buddy name
> On Wed, Oct 20, 2010 at 09:07, Wolfe, Rick G x28837
> <Rick.Wolfe at> wrote:
>> I've noticed for a long time that the buddy name gets truncated for certain
>> people.  I found the commonality to be the way the adminstrator assigned the
>> name.
>> For instance: "Crane, Dave x28619,Crane,Crane,Crane" displays as "Dave
>> x28619" (truncated)
>>           or: "Passes, Harvey,Passes" displays as "Harvey" (truncated)
>>          but: Farley, Peter x23353 displays as "Farley, Peter x23353" (full
>> name).
>> When I assign an alias name to display the full name, it displays the alias
>> until the next time I reconnect, then it goes back to the truncated name
>> again.
> Which protocol (AIM/Yahoo/MSN/XMPP/etc.) are you seeing this with?
> -D
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