Google Chat Back invitation pops under

[Dalal, Heather]

Dear Support List,

We have just started using Google Chatback to reach out to our users.
When a user initiates a chat, Pidgin's message to accept the invitation pops under any windows we have open. So we often miss them before the user gives up.
All other messages pop up and make a sound.  

I wonder if it's because the invitation is really long. Here's the message: 


Accept chat invitation?

z01q6amlq08uc02m3bihr9536bss65dsil4ejagabhgjkqn5fqr6i85ju8cvep30rhl4unslp3a4mali1mdjcj8m5aemaek6v2uaf5jfulvo3la1ae4j2pkpja9db4hi208gon0llnbmm968hqd4hdcg00u5brfafeutpt76def7udtfvd8mb047n4jq2oi4kvknji1oq1icbpi3vdsr2on7m7apg at chatback.talk.google.com has invited njitresearchhelp at gmail.com/ to the chat room z01q6amlq08uc02m3bihr9536bss65dsil4ejagabhgjkqn5fqr6i85ju8cvep30rhl4unslp3a4mali1mdjcj8m5aemaek6v2uaf5jfulvo3la1ae4j2pkpja9db4hi208gon0llnbmm968hqd4hdcg00u5brfafeutpt76def7udtfvd8mb047n4jq2oi4kvknji1oq1icbpi3vdsr2on7m7apg at chatback.talk.google.com:
Someone clicked on your chatback badge: 


Is there any way to fix this?  
Or does anyone have an alternative product they use to allow users to chat without a chat client.

Here is the page where we have the chatback link :http://library.njit.edu/researchhelpdesk/askus.php

We had been using plugoo (free version) but gave up on it because it had other errors.

Thanks in advance,

Heather



Heather Dalal
Information Literacy Librarian
NJIT, Newark, NJ 
dalal at njit.edu