Windows 7 or firewall troubleshooting help

[Lynn McLeod]

Thank you Ethan and Alex.  We definitely checked all the usernames and
passwords, but the 2-step verification is mystifying - we will research
that path.  I assume the app-specific password we need for Pidgin is for
google talk.

Maybe we will start over and create new google accounts without the 2-step
verification. It's a pain.

On Sun, Apr 15, 2012 at 7:45 AM, Ethan Blanton <elb at pidgin.im> wrote:

> Lynn McLeod spake unto us the following wisdom:
> > Hi - we are setting up pidgin with google talk on our laptops - windows
> XP,
> > 7, and macs. some work fine, some do not - the error is "unauthorized".
> > we're narrowing it down and believe the problem is either a windows 7
> > security setting or maybe the virus programs with fire walls that some
> > people have installed. everyone has a slightly different configuration on
> > their laptops. we've searched the help docs but haven't found this
> specific
> > problem.
>
> Unauthorized virtually always means that you're using the wrong
> username or password.  Try deleting and recreating the account.  Make
> sure that you have ONLY your username in the username field (no
> @gmail.com), type your password carefully, and do not change any of
> the other fields in the dialog.  If you are using Google multi-factor
> authentication, that could be at work here, as well.
>
> Ethan
>
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