On Wed, Aug 8, 2012 at 10:20 AM, Sarah Ruby <Sarah.Ruby at vivoinc.com> wrote: > My buddies are gone. I tried debugging and it says the nns handshake > failed? NSS, maybe? Is your IM account signed on? It sounds like it might not be, but it's hard to tell. Providing us with more information (such as exact error messages) might help us diagnose the problem.