ref : Pidgin and Smarsh support

[Daniel Atallah]

On Thu, Jun 28, 2012 at 11:00 AM, Paul A. Brophy
<Paul.Brophy at lightindustries.com> wrote:
> I am trying to use Pidgin with Smarsh IM archiving using the AIM service
> as one of my IM mediums.
>
> Smarsh hosted IM proxy information :
> http://www.smarsh.com/instant-message-archiving
>
> Smarsh hosted IM proxy setup for Trillian :
>
>
> https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=168
>
>
> https://app.smarsh.com/prinsite/my/c_helpfaq.aspx?pf=1&view=entry&s_faq_id=301
>
>
> the settings in Pidgin that I am using are the following for AIM and
> Smarsh Proxy
>
>
> These settings work for the first time you log in using them to AIM
> through Pidgin but after X times logging in and out, it will fail and say :
>
> X times can be from 2 to 5 times but after I get this message, I cannot
> log back into AIM until I remove the account and then re-add it again to
> Pidgin.
>
> I do not have these issues when using Trillian but with Trillian I have to
> use the Port 5192 instead of with Pidgin Port 5191.
>
> Is there anything else I can do to get this working or could you suggest
> for me to try to make this work?

Without a debug log (Help->Debug Window) from when the disconnection
occurs, we have no idea what is going on.

This is probably something you should seek support from the smarsh
folks for - odds are if it doesn't "just work", there will be nothing
that we can do about it from our end.

-D