Disconnect reconnect issue

[Dave Haskel]

Sorry I am on a corporate network and this method of support is search
engine-indexable. Can I contact support privately and directly?

On Thu, Jul 19, 2012 at 11:20 AM, Amy Crawley <amy.crawley at oracle.com>wrote:

> Hello.
>
> Can you please remove me form this Alias,
>
> Thank you
> Amy
>
> -----Original Message-----
> From: Daniel Atallah [mailto:datallah at pidgin.im]
> Sent: Thursday, July 19, 2012 11:20 AM
> To: Dave Haskel
> Cc: support at pidgin.im
> Subject: Re: Disconnect reconnect issue
>
> On Thu, Jul 19, 2012 at 10:30 AM, Dave Haskel <dave.haskel at gmail.com>
> wrote:
> > I'm having this issue while using Pidgin on a server running Openfire
> Spark.
> > Everything works, but other users complain that I disconnect and
> > reconnect randomly. I don't notice this behavior at all, but they say
> > they see this in their chat windows:
> >
> > *** Dave Haskel is online at 10:17 AM
> > *** Dave Haskel is online at 10:19 AM
> >
> > I have disabled all of the plugins except for Autoaccept, History,
> > Expand URLS, and Psychic mode
> >
> > Any ideas?
>
> If you have the debug window (Help->Debug Window) open at the time the
> disconnection occurs, the log should be helpful in understanding what's
> going on.
>
> -D
>
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