cannot access IM buddies!!

Lisa McKinley lmckinley at
Mon Mar 5 11:11:17 EST 2012

I have looked every place I can think of and there is no "(Re-)Request authorization" menu item. Please advise. 

All of my AOL IM buddies are still not showing up as online.....but they are online. I did create an AOL account thinking that would help but it has not. 

Lisa Mckinley | Associate Account Manager
PANDORA® internet radio
435 N. Michigan Ave., 21st Floor | Chicago, IL 60611
o: (773) 683-3945 | c: (608) 335-1353 | e: lmckinley at

-----Original Message-----
From: daniel.atallah at [mailto:daniel.atallah at] On Behalf Of Daniel Atallah
Sent: Friday, March 02, 2012 12:45 PM
To: Lisa McKinley
Cc: support at
Subject: Re: cannot access IM buddies!!

On Fri, Mar 2, 2012 at 13:29, Lisa McKinley <lmckinley at> wrote:
> Thanks! I checked with my buddies and they are not in offline mode. Do you know how to fix this? Or if I am doing something wrong?

It's possible that the buddy authorization in your roster (which is
stored on the server) has gotten somehow messed up.

If you right-click on one of these buddies in your buddy list, is
there a  "(Re-)Request authorization" menu item? If so, using that may
fix the problem you're seeing.


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