Error message

[David Woolley]

Veronica Bark wrote:
>   Hi Pidgin support team,

There isn't a Pidgin support team; this is a peer support mailing list.
> 
> I receive only this error message: /Error requesting 
> https://api.screenname.aol.com/auth/clientLogin: Unable to connect to 
> api.screenname.aol.com: SSL Connection Fai./

As a lot of questions on this list are from Oracle employees having 
problems accessing Oracle's internal , XMPP based, instant messaging 
system, could you first confirm that you are really intending to access 
AOL's AIM service for personal use?  (Questions about the Oracle system 
should be directed to Oracle's IT people.)

My first guess would be that the office firewall doesn't permit access 
to AIM.  However:

Are you able to access AIM using AOL's official AIM client, from the 
same machine?

Are you using Pidgin 2.10.4?

What messages appear in the debug window?

Which OS are you using?

Are you connecting to the internet:

- from a home broadband connection;
- from a mobile phone (many mobile companies block instant messaging);
- from a machine on the company network (many companies block instant 
messaging for security or time wasting reasons).


> 
>  
> 
> Can you please assist?
> 
>  
> 
> I have tried several time to download the pidgin again….. but without 
> any luck?
> 
>  
> 
> Million thanks in advanced
> 
> Veronica
> 
>  
> 
> -- 
> Best Regards
> 
> Oracle <http://www.oracle.com/>
> Veronica Bark | Senior EMEA Recruitment Consultant
> Phone: +4684773611 <tel:+4684773611> | Mobile: +46767244626 
> <tel:+46767244626>
> Oracle Oracle EMEA Recruitment
> ORACLE Sweden | Kronoborgsgränd 17 | 16428 Kista
> 
> Oracle Svenska AB, Kronborgsgränd 17, S-164 28 KISTA, reg.no. 556254-6746
> 
> Green Oracle <http://www.oracle.com/commitment>
> 
> 	
> 
> Oracle is committed to developing practices and products that help 
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> 
>  
> 
> 
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> 
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-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.