On Mon, Oct 1, 2012 at 12:11 PM, Denise Lowe <denise at squaretrade.com> wrote: > My screen name is showing up as null null. Please advise how I can correct > it. My account name is denise at squaretrade.com. > This sounds like something that you should seek support from your IT department about; Pidgin wouldn't be explicitly setting those values. -D