problems connecting.

[Mark Doliner]

It looks like Connect Port is set to 80 and Connect Server is set to
port80.olark.com.  Is that correct?  Have you tried leaving those two
fields empty (on the Advanced tab of the account)?

Or are you using those settings because you're behind some sort of
restrictive firewall?  If the latter, maybe you need to configure a proxy
in Tools --> Preferences --> Proxy?
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