attached screen shot for Ethan

[Kelly Strader]

Please see the attached.

Kelly Strader, M. S. Ed.| Registration Coordinator, Online Division
PLS 3rd Learning
Educators elevated.
72 Lone Oak Drive, Cadiz, KY  42211
P: 270.522.2001
Toll-free (US): 1.866.757.2527 ext. 2001
kstrader<mailto:kstrader at PLS3rdLearning.com>@PLS3rdLearning.com<mailto:kstrader at PLS3rdLearning.com> | PLS3rdLearning.com<http://pls3rdlearning.com/>


From: Jeremy Hurlburt
Sent: Thursday, May 16, 2013 2:00 PM
To: Kelly Strader; Sandra Jarrett
Subject: Re: chat

Kelly,

Did you include the screenshot as an attachment or as part of the message?  I've modified the screenshot and attached it to this message. Attach it to your email back to Ethan and the message should go through.

Jeremy

From: Kelly Strader <kstrader at pls3rdlearning.com<mailto:kstrader at pls3rdlearning.com>>
Date: Thursday, May 16, 2013 2:56 PM
To: Jeremy Hurlburt <jhurlburt at pls3rdlearning.com<mailto:jhurlburt at pls3rdlearning.com>>, Sandra Jarrett <sjarrett at pls3rdlearning.com<mailto:sjarrett at pls3rdlearning.com>>
Subject: RE: chat

I thought about Olark.  Will do.

But, I must tell you that I already sent the screen shot I sent to you this morning and I was told "your message is too long."

Kelly Strader, M. S. Ed.| Registration Coordinator, Online Division
PLS 3rd Learning
Educators elevated.
72 Lone Oak Drive, Cadiz, KY  42211
P: 270.522.2001
Toll-free (US): 1.866.757.2527 ext. 2001
kstrader<mailto:kstrader at PLS3rdLearning.com>@PLS3rdLearning.com<mailto:kstrader at PLS3rdLearning.com> | PLS3rdLearning.com<http://pls3rdlearning.com/>


From: Jeremy Hurlburt
Sent: Thursday, May 16, 2013 1:54 PM
To: Kelly Strader; Sandra Jarrett
Subject: Re: chat

Pidgin is a chat agent that integrates with other services like Olark, so he may have been confused by which chat agent you were having trouble logging in to.  When you write back to Ethan, tell him that you are not able to login to Pidgin.  Tell him the exact error that you get and include the screenshot that you sent to me this morning. That should help him determine if it is a Pidgin problem or not. If it is, then he should be able to help you.

Jeremy

From: Kelly Strader <kstrader at pls3rdlearning.com<mailto:kstrader at pls3rdlearning.com>>
Date: Thursday, May 16, 2013 2:50 PM
To: Jeremy Hurlburt <jhurlburt at pls3rdlearning.com<mailto:jhurlburt at pls3rdlearning.com>>, Sandra Jarrett <sjarrett at pls3rdlearning.com<mailto:sjarrett at pls3rdlearning.com>>
Subject: RE: chat

Sure is.  From that support link you sent.  I looked and looked AND LOOKED for anything in the FAQs to help but found nothing, so I wrote this:

Kelly Strader spake unto us the following wisdom:
> I cannot get into the chat.  Says I'm "Not Authorized" and I've
> checked everything I can.  I was told to ask for help from someone
> there.  It appears no one here can do anything.  Can you?

Define "the chat".  If it's something related to PLS 3rd Learning, we can't help you.

Ethan


Kelly Strader, M. S. Ed.| Registration Coordinator, Online Division
PLS 3rd Learning
Educators elevated.
72 Lone Oak Drive, Cadiz, KY  42211
P: 270.522.2001
Toll-free (US): 1.866.757.2527 ext. 2001
kstrader<mailto:kstrader at PLS3rdLearning.com>@PLS3rdLearning.com<mailto:kstrader at PLS3rdLearning.com> | PLS3rdLearning.com<http://pls3rdlearning.com/>


From: Jeremy Hurlburt
Sent: Thursday, May 16, 2013 1:47 PM
To: Kelly Strader; Sandra Jarrett
Subject: Re: chat

Is that the response that you got from Pidgin's help desk? What is the message that you sent to them?

Thanks!
Jeremy

From: Kelly Strader <kstrader at pls3rdlearning.com<mailto:kstrader at pls3rdlearning.com>>
Date: Thursday, May 16, 2013 2:45 PM
To: Jeremy Hurlburt <jhurlburt at pls3rdlearning.com<mailto:jhurlburt at pls3rdlearning.com>>, Sandra Jarrett <sjarrett at pls3rdlearning.com<mailto:sjarrett at pls3rdlearning.com>>
Subject: chat

Here is the reply I got:

Define "the chat".  If it's something related to PLS 3rd Learning, we can't help you.

Ethan


Kelly Strader, M. S. Ed.| Registration Coordinator, Online Division
PLS 3rd Learning
Educators elevated.
72 Lone Oak Drive, Cadiz, KY  42211
P: 270.522.2001
Toll-free (US): 1.866.757.2527 ext. 2001
kstrader<mailto:kstrader at PLS3rdLearning.com>@PLS3rdLearning.com<mailto:kstrader at PLS3rdLearning.com> | PLS3rdLearning.com<http://pls3rdlearning.com/>


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