one more time

[Kelly Strader]

Hmm?  I double-checked my user name and password and what the account was set up with is what I use.

In this case, I don't have a car dealer.  I'll just set up a totally new account perhaps.

Kelly Strader, M. S. Ed.| Registration Coordinator, Online Division
PLS 3rd Learning
Educators elevated.
72 Lone Oak Drive, Cadiz, KY  42211
P: 270.522.2001   
Toll-free (US): 1.866.757.2527 ext. 2001
kstrader at PLS3rdLearning.com | PLS3rdLearning.com
 


-----Original Message-----
From: Ethan Blanton [mailto:elb at pidgin.im] 
Sent: Thursday, May 16, 2013 2:07 PM
To: Kelly Strader
Cc: support at pidgin.im
Subject: Re: one more time

Kelly Strader spake unto us the following wisdom:
> Pidgin is a chat agent that integrates with other services like Olark, 
> so he may have been confused by which chat agent you were having 
> trouble logging in to.  When you write back to Ethan, tell him that 
> you are not able to login to Pidgin.  Tell him the exact error that 
> you get and include the screenshot that you sent to me this morning.
> That should help him determine if it is a Pidgin problem or not. If it 
> is, then he should be able to help you.

Ahh, Olark.  I should have known.

"Not Authorized" is not a Pidgin problem.  It means your username and/or password is wrong.  We can't help you with that, because we don't know your username or password.

You cannot "login to Pidgin".  Pidgin does not have a login.  All it does is log you into some third-party service (in this case, it sounds like maybe Olark).  Your support rep is confused.  I'm sorry that you're being shuttled back and forth, but your support rep sending you to us is roughly equivalent to a mechanic telling you to take your car back to the dealer because it's out of gas.

If there is some problem *other* than not authorized, we may be able to help.  The burden is really on your organization's IT, though, in cases like this.  We are all volunteers, and your organization got Pidgin from us for free.

Ethan