failure to connect to google ac

[Philip Jackson]

Hi :

Thanks Daniel.  I visited the page linked and tried the nslookup suggested with
following results :

C:\Users\Standard>nslookup -type=srv _xmpp-client._tcp.gmail.com
Serveur :   1.11.138.213.dynamic.sat.abo.nordnet.fr
Address:  213.138.11.1

*** Aucun enregistrement Service location (SRV) disponible pour _xmpp-client._tc
p.gmail.com

As for the rest of the article on that page, it all seems beyond my pay-grade.
I don't have OpenWRT and I never had any configuration to do on the router as
far as I remember.  The router was supplied by my isp when I took the broadband
by satellite package.  I just had to plug it in with the router and go.

The router is badged by the isp but is a small Linksys WRT54 box.  I have no
info on how to access its config let alone change it.

The result of the nslookup seems to indicate a server belonging to my isp
(nordnet.fr).  Is this problem something I will have to take up with the isp ?

-PJ

On 15/11/2013 20:28, Daniel Atallah wrote:
> 
> On Nov 15, 2013 10:42 AM, "Philip Jackson" <philip.jackson777 at yahoo.com
> <mailto:philip.jackson777 at yahoo.com>> wrote:
>>
>> Hi,
>>
>> I'm completely new to IM so don't know very much about setting it up.  I
>> installed without difficulty  2.10.7 with otr plugin
>>
>> Over the past couple of weeks, off and on, I've tried to connect to a google
>> account.  The account works fine in FireFox but Pidgin gives me an 'Unable to
>> connect' message.
>>
>> I've copied a part of the Help/Debug window log and this seems to indicate
>> timeouts are occuring.  I have tried at different times of day but it's always
>> the same.
>>
>> Could someone comment on the following log extract and suggest any change I need
>> to make ?
> 
> This is the key lime that's the root of your problem:
> (19:09:06) dnssrv: Couldn't look up SRV record. Aucun enregistrement trouvé pour
> la requête DNS donnée. (9501).
> 
> see this FAQ entry:
> https://developer.pidgin.im/wiki/Protocol%20Specific%20Questions#gtalk_srv
> 
> -D
>