Connection issues with Pidgin

[Calk, Nicole]

Hi,

I am using Pidgin for our Click to Chat feature on my company's website. I
am getting this error message:

[image: Inline image 1]

I opened the debug window and here is what it is showing:

(11:06:18) util: Writing file prefs.xml to directory
C:\Users\48113\AppData\Roaming\.purple
(11:06:18) util: Writing file
C:\Users\48113\AppData\Roaming\.purple\prefs.xml
(11:07:24) connection: Connection error on 05147438 (reason: 0 description:
Server closed the connection)
(11:07:24) account: Disconnecting account ncalk at olark.com/pidgin (002D51A8)
(11:07:24) connection: Disconnecting connection 05147438
(11:07:24) jabber: Sending (ncalk at olark.com/pidgin): </stream:stream>
(11:07:24) connection: Destroying connection 05147438
(11:07:30) util: Writing file accounts.xml to directory
C:\Users\48113\AppData\Roaming\.purple
(11:07:30) util: Writing file
C:\Users\48113\AppData\Roaming\.purple\accounts.xml

Can you please help me resolve this? We have checked our firewalls and it
is allowing the connection to go through on our end, and our chat company
Olark is not seeing an issue on their end.

Thank you in advance for any help you can give me!

Nicole Calk
Customer Service Representative II
Briggs & Stratton Corporation | Answer Center
Phone: 414.479.8081 | Fax: 414.615.3202 | calk.nicole at basco.com
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