409 error trying to sign into cisco jabber server (xmpp)

Fri Mar 21 09:41:56 EDT 2014

when I try using pidgin to sign into cisco jabber at my workplace I get the
error message

"1 account was disabled because you signed on from another location"

I am definitely not singed in anywhere else, I have even powered down my
cell phone in case the jabber client on there was somehow signed in (which
i checked many times, it was not)

I have included the debug log below, I'm hoping someone can point me in the
right direction on how to further troubleshoot.

authentication and error:

(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com): <auth
xmlns='urn:ietf:params:xml:ns:xmpp-sasl' mechanism='PLAIN' xmlns:ga='
http://www.google.com/talk/protocol/auth'
ga:client-uses-full-bind-result='true'>password removed</auth>
(09:24:48) jabber: Recv (ssl)(51): <success
xmlns='urn:ietf:params:xml:ns:xmpp-sasl'/>
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com):
<stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream='
http://etherx.jabber.org/streams' version='1.0'>
(09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream='
http://etherx.jabber.org/streams' xmlns='jabber:client'
xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'>
(09:24:48) jabber: Recv (ssl)(137): <stream:features><bind
xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><session
xmlns='urn:ietf:params:xml:ns:xmpp-session'/></stream:features>
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com): <iq
type='set' id='purpled165762c'><bind
xmlns='urn:ietf:params:xml:ns:xmpp-bind'><resource>****.com</resource></bind></iq>
(09:24:48) jabber: Recv (ssl)(185): <iq id='purpled165762c'
type='error'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><error
code='409' type='cancel'><conflict
xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq>
(09:24:48) connection: Connection error on 0x1dae300 (reason: 6
description: 409: Conflict)
(09:24:48) jabber: Recv (ssl)(16): </stream:stream>

entire log:

(09:24:48) account: Connecting to account dmorehead at njcups1/*****.com.
(09:24:48) connection: Connecting. gc = 0x1dae300
(09:24:48) proxy: No environment settings found, not using a proxy
(09:24:48) dnssrv: querying SRV record for njcups1:
_xmpp-client._tcp.njcups1
(09:24:48) dnssrv: res_query returned an error
(09:24:48) proxy: No environment settings found, not using a proxy
(09:24:48) dnsquery: Performing DNS lookup for njcups1
(09:24:48) proxy: No environment settings found, not using a proxy
(09:24:48) dns: Wait for DNS child 16105 failed: No child processes
(09:24:48) dns: Created new DNS child 16107, there are now 1 children.
(09:24:48) dns: Successfully sent DNS request to child 16107
(09:24:48) dns: Got response for 'njcups1'
(09:24:48) dnsquery: IP resolved for njcups1
(09:24:48) proxy: Attempting connection to 10.100.50.101
(09:24:48) proxy: Connecting to njcups1:5222 with no proxy
(09:24:48) proxy: Connection in progress
(09:24:48) proxy: Connecting to njcups1:5222.
(09:24:48) proxy: Connected to njcups1:5222.
(09:24:48) jabber: Sending (dmorehead at njcups1/****.com): <?xml
version='1.0' ?>
(09:24:48) jabber: Sending (dmorehead at njcups1/****.com): <stream:stream
to='njcups1' xmlns='jabber:client' xmlns:stream='
http://etherx.jabber.org/streams' version='1.0'>
(09:24:48) jabber: Recv (262): <stream:stream xmlns:stream='
http://etherx.jabber.org/streams' xmlns='jabber:client'
xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1'
version='1.0'><stream:features><starttls
xmlns='urn:ietf:params:xml:ns:xmpp-tls'><required/></starttls></stream:features>
(09:24:48) jabber: Sending (dmorehead at njcups1/****.com): <starttls
xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(09:24:48) jabber: Recv (50): <proceed
xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(09:24:48) nss: subject=CN=NJCUPS1.****.com issuer=CN=NJCUPS1.****.com
(09:24:48) certificate/x509/tls_cached: Starting verify for njcups1
(09:24:48) certificate/x509/tls_cached: Checking for cached cert...
(09:24:48) certificate/x509/tls_cached: ...Found cached cert
(09:24:48) nss/x509: Loading certificate from
/home/dmorehead/.purple/certificates/x509/tls_peers/njcups1
(09:24:48) certificate/x509/tls_cached: Peer cert matched cached
(09:24:48) nss/x509: Exporting certificate to
/home/dmorehead/.purple/certificates/x509/tls_peers/njcups1
(09:24:48) util: Writing file
/home/dmorehead/.purple/certificates/x509/tls_peers/njcups1
(09:24:48) certificate: Successfully verified certificate for njcups1
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com):
<stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream='
http://etherx.jabber.org/streams' version='1.0'>
(09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream='
http://etherx.jabber.org/streams' xmlns='jabber:client'
xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'>
(09:24:48) jabber: Recv (ssl)(167): <stream:features><mechanisms
xmlns='urn:ietf:params:xml:ns:xmpp-sasl'><mechanism>PLAIN</mechanism><mechanism>CISCO-VTG-TOKEN</mechanism></mechanisms></stream:features>
(09:24:48) sasl: Mechs found: PLAIN CISCO-VTG-TOKEN
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com): <auth
xmlns='urn:ietf:params:xml:ns:xmpp-sasl' mechanism='PLAIN' xmlns:ga='
http://www.google.com/talk/protocol/auth'
ga:client-uses-full-bind-result='true'>password removed</auth>
(09:24:48) jabber: Recv (ssl)(51): <success
xmlns='urn:ietf:params:xml:ns:xmpp-sasl'/>
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com):
<stream:stream to='njcups1' xmlns='jabber:client' xmlns:stream='
http://etherx.jabber.org/streams' version='1.0'>
(09:24:48) jabber: Recv (ssl)(155): <stream:stream xmlns:stream='
http://etherx.jabber.org/streams' xmlns='jabber:client'
xml:lang='en-US.UTF-8' id='986F0341C201' from='njcups1' version='1.0'>
(09:24:48) jabber: Recv (ssl)(137): <stream:features><bind
xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><session
xmlns='urn:ietf:params:xml:ns:xmpp-session'/></stream:features>
(09:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com): <iq
type='set' id='purpled165762c'><bind
xmlns='urn:ietf:params:xml:ns:xmpp-bind'><resource>****.com</resource></bind></iq>
(09:24:48) jabber: Recv (ssl)(185): <iq id='purpled165762c'
type='error'><bind xmlns='urn:ietf:params:xml:ns:xmpp-bind'/><error
code='409' type='cancel'><conflict
xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq>
(09:24:48) connection: Connection error on 0x1dae300 (reason: 6
description: 409: Conflict)
(09:24:48) jabber: Recv (ssl)(16): </stream:stream>
(09:24:48) account: Disconnecting account dmorehead at njcups1/****.com
(0x13524e0)
(09:24:48) connection: Disconnecting connection 0x1dae300
(10:24:48) jabber: Sending (ssl) (dmorehead at njcups1/****.com):
</stream:stream>
(09:24:48) connection: Destroying connection 0x1dae300
(09:24:50) util: Writing file prefs.xml to directory /home/dmorehead/.purple
(09:24:50) util: Writing file /home/dmorehead/.purple/prefs.xml
(09:24:52) util: Writing file accounts.xml to directory
/home/dmorehead/.purple
(09:24:52) util: Writing file /home/dmorehead/.purple/accounts.xml
(09:25:34) gtkutils: gdk_pixbuf_new_from_file() returned nothing for file :
Failed to open file '': No such file or directory
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