XMPP Handshake Failing

J Kephart jkephart at safetynetaccess.com
Tue Jul 14 14:24:19 EDT 2015

Good day!

We're suddenly experiencing handshake failures when connecting via XMPP
to our VoIP provider's service on uc.8x8.com--but only on Linux-based
systems, such as Ubuntu.  I've posted a typical debug log below:

(13:42:20) *account:* Connecting to account xxx at uc.8x8.com/.
(13:42:20) *connection:* Connecting. gc = 0x7f0ffa07a170
(13:42:20) *dnssrv:* querying SRV record for uc.8x8.com: _xmpp-client._tcp.uc.8x8.com
(13:42:20) *dnssrv:* found 4 SRV entries
(13:42:20) *dnsquery:* Performing DNS lookup for uc5-eq.8x8.com
(13:42:20) *dns:* DNS child 525 no longer exists
(13:42:20) *dns:* Created new DNS child 538, there are now 1 children.
(13:42:20) *dns:* Successfully sent DNS request to child 538
(13:42:20) *dns:* Got response for 'uc5-eq.8x8.com'
(13:42:20) *dnsquery:* IP resolved for uc5-eq.8x8.com
(13:42:20) *proxy:* Attempting connection to
(13:42:20) *proxy:* Connecting to uc5-eq.8x8.com:5222 with no proxy
(13:42:20) *proxy:* Connection in progress
(13:42:21) *proxy:* Connecting to uc5-eq.8x8.com:5222.
(13:42:21) *proxy:* Connected to uc5-eq.8x8.com:5222.
(13:42:21) *jabber:* Sending (xxx at uc.8x8.com): <?xml version='1.0' ?>
(13:42:21) *jabber:* Sending (xxx at uc.8x8.com): <stream:stream to='uc.8x8.com' xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>
(13:42:21) *jabber:* Recv (358): <?xml version="1.0" encoding="UTF-8"?><stream:stream xmlns="jabber:client" xmlns:stream="http://etherx.jabber.org/streams" from="uc.8x8.com" version="1.0" id="a13f3b0825cc44998ed98b0398b38893"><stream:features xmlns:stream="http://etherx.jabber.org/streams"><starttls xmlns="urn:ietf:params:xml:ns:xmpp-tls"><required></required></starttls></stream:features>
(13:42:21) *jabber:* Sending (xxx at uc.8x8.com): <starttls xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(13:42:21) *jabber:* Recv (59): <proceed xmlns="urn:ietf:params:xml:ns:xmpp-tls"></proceed>
(13:42:21) *nss:* Handshake failed  (-12156)
(13:42:21) *connection:* Connection error on 0x7f0ffa07a170 (reason: 5 description: SSL Handshake Failed)
(13:42:21) *account:* Disconnecting account xxx at uc.8x8.com/ (0x7f0ff93f66f0)
(13:42:21) *connection:* Disconnecting connection 0x7f0ffa07a170
(13:42:21) *connection:* Destroying connection 0x7f0ffa07a170

Can anyone point me in the right direction to get this remedied?  My
company relies heavily on this messaging platform, so it's important to
find a fix.

Many thanks!

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