Pidgin status incorrect

[Mark Riesenberger]

Dear Michael,

I worked with the client remotely using TeamViewer.

We did a complete uninstall and reinstall of Pidgin using your download.

We set up a new account for her and still had the same results.  When she sets her status to "Away" she still is Available on my Pidgin.  When I change my status to Away, the change shows up right away on her Pidgin.

I have attached a pic of a status hover from my Pidgin for her account. It shows that she has multiple statuses. We're both using the same version.

What should be the latest server version? I'll see if I can work the problem with Stanford ITS.

Thanks.

Sincerely, 


Mark Riesenberger 
Manager, Desktop Computing 
Department of Radiology 
Stanford University 






----- Original Message -----
From: "Michael McConville" <mmcconville at mykolab.com>
To: "Mark Riesenberger" <slides at stanford.edu>
Cc: support at pidgin.im
Sent: Tuesday, June 2, 2015 11:27:03 AM
Subject: Re: Pidgin status incorrect

Let us know if the problem continues. This could also be a problem with
the server, though, which would have nothing to do with Pidgin. Make
sure that the server Pidgin is connecting to is maintained and has
updated software.

Michael

On Tue, Jun 02, 2015 at 11:04:25AM -0700, Mark Riesenberger wrote:
>    Dear Pidgin Support Group,
>    One of our clients in the Finance section reports: "Quite a few of us
>    are on Pidgin and have the same problem. My status shows that I'm
>    always "available" even if I manually set it as being "away".  Even
>    after I quit the application and shut down my laptop, I'm still
>    "available". Please help fix."
>    I have advised her to download the latest version of Pidgin and report
>    back to me if the problem persists.
> 
>    Sincerely,
> 
>    Mark Riesenberger
>    Manager, Desktop Computing
>    Department of Radiology
>    Stanford University

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