David Woolley forums at
Mon Feb 22 12:34:30 EST 2016

On 22/02/16 16:58, Pedro Francisco wrote:
> Pidgin is not supported on Oracle's internal IM systems, as was told
> you by Oracle support.

There seems to be some confusion here.  Oracle IT support have said they 
don't support Pidgin, but that doesn't mean that it isn't the 
recommended client for their internal IM system.  There are just too 
many Oracle employees failing to use it for it not to have been 
recommended by someone in Oracle.  My response was saying, if IT don't 
support it, who recommended it, as they presumably have to support it.

(On the other hand, I think it was eventually concluded that this 
particular case was an Oracle employee trying to use Pidgin for personal 

The standard response to Oracle employees is now as follows:

"Try this Oracle knowledge base article:

You must be logged into the Oracle VPN to view it."

I presume that no-one on this list actually knows what is in that article.
> 2016-02-22 15:32 GMT-01:00 Patrick Mulligan <patrick.mulligan at>:
>> Greetings,
>> Please provide directions for loading Pidgin on my PC. I was able to uninstall, I am hoping to reload it will make it functional.
>> Thanks
>> Patrick Mulligan | Application Sales Representative IV
>> Phone: 781-238-6965 | Mobile: 617-312-6434
>> Oracle RightNow
>> 10 Van de Graaff Drive, Burlington, MA 01803
>> Oracle is committed to developing practices and products that help protect the environment
>> -----Original Message-----
>> From: David Woolley [mailto:forums at]
>> Sent: Thursday, February 04, 2016 4:18 PM
>> To: Patrick Mulligan; Wade Smart
>> Cc: support at
>> Subject: Re: Help
>> On 04/02/16 14:59, Patrick Mulligan wrote:
>>> I tried Oracle support and they done support Pidgin.
>> Who told you to use Pidgin?  You need to ask them, as people on this peer support list are not going to be able to support your use of Oracle's internal IM systems.
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