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[Ethan Blanton]

Kevin Kretz spake unto us the following wisdom:
> If that's it, I still don't understand such a disproportionality of
> Oracle users among those asking site-specific questions.  

We also used to get a lot from Olark.  I assume they improved
communication with their contractors (as I believe they still use, or
at least offer, Pidgin).  I think it's because Oracle a) uses Pidgin
as official policy, and b) does not provide good guidance or tech
support to their users.  I don't think it's any sort of complicated
scenario.

Ethan