groups and buddy list

[David Woolley]

On 06/03/17 19:03, Melissa Lucus wrote:
>
> We are trying to use your service at our office but I am unable to add
> buddies or create a group as they are showing up gray.
>

We do not provide a service!  We are fellow users of a piece of open 
source software that can be used to access many different services.  You 
need to contact the people who actually operate the specific service 
that you are trying to use.