Ticket#762858/Pidgin issue again (Ticket#750118)

Wed Sep 12 16:13:53 EDT 2018

To follow on from what Wade said,

Are you able to provide screenshots of what you mean by the "login
screen"?  There's an "accounts" screen that has login details, as well as a
password prompt if the "save password" checkbox isn't ticket in the account
setup.
What protocol (XMPP/ICQ/IRC/etc) is this going on with?
What error messages (if any) are being displayed at the bottom of the buddy
list?

Cheers,
Eion

On Thu, 13 Sep 2018 at 04:49, Support S3 <support at s3tech.ca> wrote:

>
> --REPLY above this line to respond--
>
> You realize you posted to a public, world wide group.
> This is a support group.
>
> To answer your question, I use pidgin on W10 and Ive
> not had any problem with it. What service is she connecting to?
> Facebook will sometimes go inactive but that is on their end
> and not mine. Ive not ever seen the login screen come up
> .. and Im guessing you mean the login screen for user accounts?
>
> --
> Registered Linux User: #480675
> Registered Linux Machine: #408606
> Linux since June 2005
>
> On Wed, Sep 12, 2018 at 11:44 AM Support S3 wrote:
> >
> >
>
>
>
> *Wed 9/5/2018/2:34 PM UTC-04/ Teresa Fortin t.fortin at bicom.ca
> <t.fortin at bicom.ca> (email) *
> Hello, Mia is still having issues with her Pidgin, please reopen ticket #
> above to resolve and contact her at ext. 203 to take over her PC to fix.
>
> Thanks
> Teresa
>
> BICOM - Teresa Fortin
> Operations Manager
> Responsable des operations
>
> BICOM TORONTO INC.
> 555 Richmond Street West, Suite 1010
> P.O. Box 103
> Toronto, ON, M5V 3B1
> 416.504.1440 x 209
> ------------------------------
> *Wed 9/5/2018/4:00 PM UTC-04/ Franz Paulusz (time)- *
> Hi Teresa,
>
> Thanks for contacting S3 Technologies.
>
> Mia, I left you a voicemail moments ago. Please call me at extension 256
> when you have a couple minutes so we can look at your Pidgin issue together.
>
> Have a good day!
> ------------------------------
> *Thu 9/6/2018/10:30 AM UTC-04/ Franz Paulusz (time)- *
> Hi Mia,
>
> Thanks for contacting S3 Technologies.
>
> Can you call me at extension 256 when you have a couple minutes so we can
> look at your Pidgin issue together?
>
> Have a good day!
> ------------------------------
> *Thu 9/6/2018/10:36 AM UTC-04/ Mia David m.david at bicom.ca
> <m.david at bicom.ca> (email) *
> Hi there,
>
> Thank you for reaching out!
>
> I am out of the office this morning and may be slower to respond to emails.
>
> If you need anything urgently, please feel free to call the mobile number
> in my signature.
>
> Talk soon!
> Mia
>
> BICOM - Mia David
> Account manager
> Chargé de comptes
>
> BICOM COMMUNICATIONS
> 555 Richmond Street West, Suite 1010
> P.O. Box 103
> Toronto, ON, M5V 3B1
> T.416.504.1440 x 203
> C. 647.993.2311
>
> 5425, av. Casgrain, espace 801
> Montreal, QC, H2T 1X6
> T.514.223.6770
> www.bicom.ca<http://www.bicom.ca/>
> http://www.facebook.com/BICOMRP http://www.twitter.com/bicom_rp
> http://www.linkedin.com/company/bicom-communications
> http://www.instagram.com/bicom_rp
> ------------------------------
> *Fri 9/7/2018/10:30 AM UTC-04/ Franz Paulusz (time)- *
> Hi Mia,
>
> As discussed, just reply to this e-mail to tell me when you would be
> available for me to take over to fix Pidgin.
>
> Have a good day!
> ------------------------------
> *Fri 9/7/2018/10:42 AM UTC-04/ Mia David m.david at bicom.ca
> <m.david at bicom.ca> (email) *
> Thanks Franz, will do!
>
> BICOM - Mia David
> Account manager
> Chargé de comptes
>
> BICOM TORONTO INC.
> 555 Richmond Street West, Suite 1010
> P.O. Box 103
> Toronto, ON, M5V 3B1
> T.416.504.1440 x 203
> C. 647.993.2311
> BICOM COMMUNICATIONS
> 5425, av. Casgrain, espace 801
> Montreal, QC, H2T 1X6
> T.514.223.6770
> www.bicom.ca<http://www.bicom.ca/>
> [https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<
> http://www.facebook.com/BICOMRP> [
> https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <
> http://www.twitter.com/bicom_rp> [
> https://bicom.ca/logo/var/albums/in.png?m=1499979201] <
> http://www.linkedin.com/company/bicom-communications> [
> https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <
> http://www.instagram.com/bicom_rp>
> ------------------------------
> *Mon 9/10/2018/6:59 PM UTC-04/ Franz Paulusz (time)- *
> Hi Mia,
>
> Thanks for your patience with this ticket.
>
> I was able to reset your Pidgin and get the chat working again.
>
> I will keep this ticket open as I would like to contact you later when I
> find a more permanent solution.
>
> Have a good day!
> ------------------------------
> *Tue 9/11/2018/11:06 AM UTC-04/ Mia David m.david at bicom.ca
> <m.david at bicom.ca> (email) *
> Thanks so much, Franz! Sounds like a plan. Have a great day.
>
> BICOM - Mia David
> Account manager
> Chargé de comptes
>
> BICOM TORONTO INC.
> 555 Richmond Street West, Suite 1010
> P.O. Box 103
> Toronto, ON, M5V 3B1
> T.416.504.1440 x 203
> C. 647.993.2311
> BICOM COMMUNICATIONS
> 5425, av. Casgrain, espace 801
> Montreal, QC, H2T 1X6
> T.514.223.6770
> www.bicom.ca<http://www.bicom.ca/>
> [https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<
> http://www.facebook.com/BICOMRP> [
> https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <
> http://www.twitter.com/bicom_rp> [
> https://bicom.ca/logo/var/albums/in.png?m=1499979201] <
> http://www.linkedin.com/company/bicom-communications> [
> https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <
> http://www.instagram.com/bicom_rp>
> ------------------------------
> *Wed 9/12/2018/11:55 AM UTC-04/ Franz Paulusz (time)- *
> Hi,
>
> My name is Franz from S3 Technologies and I am assisting a user who is
> having trouble with her Pidgin application which keeps going inactive and
> preventing her from logging in.
>
> This is on a Windows 10 Pro. Pidgin will bring her back to the login
> screen (where it shows her her account details) and when clicking on it to
> connect, it will attempt to enable before going disabled again. The
> configuration of her account (in Basic / advanced / proxy settings) is set
> correctly. The issue is intermittent but has occurrent about 3-4 times in
> the past couple months.
>
> I have tried:
> - uninstalling / reinstalling Pidgin
> - deleting the user/appdata/roaming/.Purple folder
>
> Both will temporarily make Pidgin load up and start working again but only
> for a couple weeks at a time it seems.
>
> Are you aware of any other troubleshoot to get this fixed permanently? Is
> this a Win 10 compatibiltiy issue?
>
> You can call me at 514-284-6262 ext 256 for any questions or
> recommendations.
>
> Have a good day!
> ------------------------------
> *Wed 9/12/2018/12:43 PM UTC-04/ Mia David m.david at bicom.ca
> <m.david at bicom.ca> (email) *
> Thanks Franz!!
>
> BICOM - Mia David
> Account manager
> Chargé de comptes
>
> BICOM TORONTO INC.
> 555 Richmond Street West, Suite 1010
> P.O. Box 103
> Toronto, ON, M5V 3B1
> T.416.504.1440 x 203
> C.
> BICOM COMMUNICATIONS
> 5425, av. Casgrain, espace 801
> Montreal, QC, H2T 1X6
> T.514.223.6770
> www.bicom.ca<http://www.bicom.ca/>
> [https://bicom.ca/logo/var/albums/fb.jpg?m=1499979201]<
> http://www.facebook.com/BICOMRP> [
> https://bicom.ca/logo/var/albums/tw.png?m=1499979201] <
> http://www.twitter.com/bicom_rp> [
> https://bicom.ca/logo/var/albums/in.png?m=1499979201] <
> http://www.linkedin.com/company/bicom-communications> [
> https://bicom.ca/logo/var/albums/insta.png?m=1499979201] <
> http://www.instagram.com/bicom_rp>
> ------------------------------
> *Wed 9/12/2018/12:49 PM UTC-04/ Wade Smart wadesmart at gmail.com
> <wadesmart at gmail.com> (email) *
> You realize you posted to a public, world wide group.
> This is a support group.
>
> To answer your question, I use pidgin on W10 and Ive
> not had any problem with it. What service is she connecting to?
> Facebook will sometimes go inactive but that is on their end
> and not mine. Ive not ever seen the login screen come up
> .. and Im guessing you mean the login screen for user accounts?
>
> --
> Registered Linux User: #480675
> Registered Linux Machine: #408606
> Linux since June 2005
>
> On Wed, Sep 12, 2018 at 11:44 AM Support S3 <support at s3tech.ca> wrote:
> >
> >
>
>
> View Ticket <https://connect.s3tech.ca/support?company=s3tech&goto=762858>
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