can't get a user to enable

mike katz mikemto20 at
Tue Mar 17 17:53:52 EDT 2020

we have 3 users and have tried to add another user the same way the other 3
have worked but not matter what we try this one will not work.  it is
mikemto20 at  please help
my user is gregmto17 at

please help, thanks greg

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