[Pidgin] #4845: Tons and tons of "Unable To Retrieve Buddy List" dialogs.

Pidgin trac at pidgin.im
Thu Feb 14 18:12:11 EST 2008


#4845: Tons and tons of "Unable To Retrieve Buddy List" dialogs.
---------------------+------------------------------------------------------
  Reporter:  rtaft   |       Owner:  MarkDoliner
      Type:  defect  |      Status:  assigned   
  Priority:  minor   |   Milestone:             
 Component:  AIM     |     Version:  2.3.1      
Resolution:          |    Keywords:             
   Pending:  0       |  
---------------------+------------------------------------------------------
Changes (by MarkDoliner):

  * status:  new => assigned

Old description:

> I reported this many years ago, in GAIM 0.75 and again in 1.5.0.  It
> happened again, and I was able to get a debug log of it.  Basically I get
> a crap load of "Unable To Retrieve Buddy List" dialogs on AIM.  It
> continues until I get disconnected.  After a minute, it tries to
> reconnect and the process starts all over again.  At least this time,
> once I get disconnected, the dialogs go away.  If you don't they just
> stay there.  Anyway, it looks like it is related to the rate limit.  I
> have noticed a similar problem where I keep getting disconnected,
> claiming I am over my rate limit. I am not doing anything on the account
> when this starts, so whatever puts me over the rate limit is not
> something I am doing.  I put it in debug mode when it was disconnecting
> me, the GUI showed some windows socket error a few times, I don't
> remember the number ... #100??  #10038 maybe.  I had it in debug mode and
> was watching the rate limit warnings.  After a few watching it try to
> connect a few times, it started in with the many "Unable To Retrieve
> Buddy List" dialogs that I saw a long time ago.  The rate limit has
> happened a few times recently, but I haven't seen the dialog issue in a
> while.
>
> I found an email with this bug report in it, but the link is not public,
> so I will post the original bug report:
> =====================================================================================
> Bugs item #998677, was opened at 2004-07-27 08:42
> Message generated for change (Comment added) made by rrtaft
> You can respond by visiting:
> https://sourceforge.net/tracker/?func=detail&atid=100235&aid=998677&group_id=235
>
> Please note that this message will contain a full copy of the comment
> thread,
> including the initial issue submission, for this request,
> not just the latest update.
> Category: win32
> >Group: v1.5.0
> Status: Open
> Resolution: None
> Priority: 5
> Submitted By: Rob Taft (rrtaft)
> Assigned to: Mark Doliner (thekingant)
> Summary: Infinite "Could not retrieve buddy list" popups.
>
> Initial Comment:
> OS: Windows
> Protocol: OSCAR
> Service: AIM
> Versions: .75, .80 (i had .75, then upgraded after error).
>
> GAIM was running, I was disconnected.  When the auto
> login logged back into AIM, a popup came up stating
> that GAIM could not retrieve the buddy list.  About 1/2
> a second to a second later, another one popped up.
> This continued at a regular interval until a popup stating
> that I was over my ?rate? limit and to try again in 10
> seconds.  I proceeded to close all of these errors, there
> was at least 50 to 100 popups.  I upgraded to .80 and
> the same thing happened.  After a short period, I was
> disconnected, and the auto reconnect logged in
> successfully without any errors.  This is probably not
> easy to reproduce, in that the buddy list down time was
> caused by the AIM service.  GAIM handled it incorrectly
> by continuing to poll for the buddy list when the error
> occurred.
>
> ----------------------------------------------------------------------
>
> >Comment By: Rob Taft (rrtaft)
> Date: 2005-09-21 20:40
>
> Message:
> Logged In: YES
> user_id=588658
>
> I just got hit with this issue again in 1.5.0
>
> ---------------------------------------------------------------------

New description:

 I reported this many years ago, in GAIM 0.75 and again in 1.5.0.  It
 happened again, and I was able to get a debug log of it.  Basically I get
 a crap load of "Unable To Retrieve Buddy List" dialogs on AIM.  It
 continues until I get disconnected.  After a minute, it tries to reconnect
 and the process starts all over again.  At least this time, once I get
 disconnected, the dialogs go away.  If you don't they just stay there.
 Anyway, it looks like it is related to the rate limit.  I have noticed a
 similar problem where I keep getting disconnected, claiming I am over my
 rate limit. I am not doing anything on the account when this starts, so
 whatever puts me over the rate limit is not something I am doing.  I put
 it in debug mode when it was disconnecting me, the GUI showed some windows
 socket error a few times, I don't remember the number ... #100??  #10038
 maybe.  I had it in debug mode and was watching the rate limit warnings.
 After a few watching it try to connect a few times, it started in with the
 many "Unable To Retrieve Buddy List" dialogs that I saw a long time ago.
 The rate limit has happened a few times recently, but I haven't seen the
 dialog issue in a while.

 I found an email with this bug report in it, but the link is not public,
 so I will post the original bug report:

 {{{
 Bugs item #998677, was opened at 2004-07-27 08:42
 Message generated for change (Comment added) made by rrtaft
 You can respond by visiting:
 https://sourceforge.net/tracker/?func=detail&atid=100235&aid=998677&group_id=235

 Please note that this message will contain a full copy of the comment
 thread,
 including the initial issue submission, for this request,
 not just the latest update.
 Category: win32
 >Group: v1.5.0
 Status: Open
 Resolution: None
 Priority: 5
 Submitted By: Rob Taft (rrtaft)
 Assigned to: Mark Doliner (thekingant)
 Summary: Infinite "Could not retrieve buddy list" popups.

 Initial Comment:
 OS: Windows
 Protocol: OSCAR
 Service: AIM
 Versions: .75, .80 (i had .75, then upgraded after error).

 GAIM was running, I was disconnected.  When the auto
 login logged back into AIM, a popup came up stating
 that GAIM could not retrieve the buddy list.  About 1/2
 a second to a second later, another one popped up.
 This continued at a regular interval until a popup stating
 that I was over my ?rate? limit and to try again in 10
 seconds.  I proceeded to close all of these errors, there
 was at least 50 to 100 popups.  I upgraded to .80 and
 the same thing happened.  After a short period, I was
 disconnected, and the auto reconnect logged in
 successfully without any errors.  This is probably not
 easy to reproduce, in that the buddy list down time was
 caused by the AIM service.  GAIM handled it incorrectly
 by continuing to poll for the buddy list when the error
 occurred.

 ----------------------------------------------------------------------

 >Comment By: Rob Taft (rrtaft)
 Date: 2005-09-21 20:40

 Message:
 Logged In: YES
 user_id=588658

 I just got hit with this issue again in 1.5.0

 }}}

-- 
Ticket URL: <http://developer.pidgin.im/ticket/4845#comment:1>
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