[Pidgin] #5441: XMPP/Jabber/Gmail and MSN randomly disconnect in 5.4.1 (similar to #5373 and #5438)

[Pidgin]

#5441: XMPP/Jabber/Gmail and MSN randomly disconnect in 5.4.1 (similar to #5373
and #5438)
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  Reporter:  Willscrlt     |       Owner:                                                                          
      Type:  defect        |      Status:  closed                                                                  
  Priority:  minor         |   Milestone:                                                                          
 Component:  pidgin (gtk)  |     Version:  2.4.1                                                                   
Resolution:                |    Keywords:  jabber, msn, GtkEventBox, GtkButton, 2.4.1, 501, feature-not-implemented
   Pending:  0             |  
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Comment (by deryni):

 Your original report was resolved as best we knew because you never
 reported back that the original diasgnosis/comment was not in fact the
 solution and your problem was not in fact solved. I'm entirely unsure how
 you expected us to know that you were still having problems when you
 didn't bother to tell us that. The fact that other people are suffering
 from other disconnection problems is not at all related to the problem
 evident in your original debug log posting (which is why we suggested they
 open new tickets).

 The only thing you would have needed to do to keep this alive would be to
 indicate that you read the original comment and that it in fact did not
 explain the situation and that you are still experiencing problems.

 You submitted your log just fine, no one complained about that. Notice,
 again, that the first comment you received commented on them and on what
 we believe your problem to have been.

 So once more in summary, the other people who are posting to this ticket
 likely have a different problem than you did because as best as we could
 tell from your original debug log output your problem was a
 host/firewall/network issue and not something pidgin is doing wrong or can
 do anything about. You then did not indicate that the problem still
 existed or refute our interpretation. The fact that other people have
 disconnection issues does not make them related to this problem as there
 are easily dozens of different reasons for disconnection issues, it is
 this fact that caused us to recommend that those people posting with
 issues of their own create their own tickets and include the debug log
 output of their issues so that we can have the information needed to tell
 them what their problems are and to determine if they are identical to
 other filed tickets.

 Oh, and one last thing, I really do not see the logic in arguing with the
 people who you are trying to get to help you rather than simply providing
 them the information they have requested which will enable them to
 actually help you. If someone could explain that to me I would be most
 appreciative, as it is not an uncommon reaction and I feel like if I
 understood it I could better prevent it from getting in the way in the
 future.

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Ticket URL: <http://developer.pidgin.im/ticket/5441#comment:13>
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