[Pidgin] #11652: How to avoid new tickets like #11648

[Pidgin]

#11652: How to avoid new tickets like #11648
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 Reporter:  foxcole  |        Owner:  rekkanoryo  
     Type:  defect   |       Status:  new         
Milestone:           |    Component:  unclassified
  Version:           |   Resolution:              
 Keywords:           |  
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Changes (by darkrain42):

  * keywords:  home AIM error message =>
  * owner:  kstange => rekkanoryo
  * version:  2.6.6 =>
  * component:  webpage => unclassified


Comment:

 Replying to [comment:4 foxcole]:
 > When I went to that original closed ticket I followed the link from the
 e-mail message. There was no available comment box and no 'reply' button
 in any message or on any of the surrounding page. I'm a technical writer
 and assure you I examined the page carefully.

 You weren't logged in at that point. Anonymous commenting is disabled.

 > Just now I went back into that ticket using search instead, and there is
 both a comment box and a Reply button. Not sure what's going on, but the
 method of access potentially might make a difference after a ticket is
 closed.

 You're logged in now.

 > "I think you're right that the message on the website could be made more
 > discoverable, but it has been our experience that people don't usually
 > bother to even look there, so there isn't much motivation to invest a
 lot
 > of time in that."
 >
 > Fair enough! But the other part of the suggestion was "The same message
 should also be easily found (i.e., not buried in a page full of similar
 text) in a location where people expect to look for help information."

 http://pidgin.im/support/ ''in addition'' to the blurb on http://pidgin.im

 > People are contacting you for support because they're going through the
 Help menu link to the website, where they're faced with a solid page of
 FAQ.
 >
 > If they're observant, they'll notice the "FAQ Contents" link to "Using
 Pidgin" and click that. The first item they may notice on the resulting
 page is "How do I use AIM, MSN, Yahoo!, Google Talk/Jabber/XMPP . . ."
 and they might click that too.
 >
 > This is the place to duplicate that home-page message about AIM, but the
 information is not there, nor does it appear anywhere else in the Pidgin
 FAQ page. Perhaps it could be copied and pasted in.

 The FAQ is a wiki.

-- 
Ticket URL: <http://developer.pidgin.im/ticket/11652#comment:5>
Pidgin <http://pidgin.im>
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