[Pidgin] #11756: Pidgin crashes on startup in Windows 7

Pidgin trac at pidgin.im
Wed Apr 28 18:35:51 EDT 2010 

#11756: Pidgin crashes on startup in Windows 7
-------------------------------------+--------------------------------------
 Reporter:  sid                      |        Owner:              
     Type:  defect                   |       Status:  pending     
Milestone:                           |    Component:  pidgin (gtk)
  Version:  2.6.6                    |   Resolution:              
 Keywords:  crash startup Windows 7  |  
-------------------------------------+--------------------------------------
Changes (by datallah):

  * status:  new => pending


Old description:

> I am using Windows 7 and had been using pidgin. However, since a few days
> back, it started crashing on startup. When I click on pidgin, the cursor
> shows busy, an icon is displayed on the quickstart tray, but pidgin never
> opens. When I click on the pidgin icon in the tray, the icon disappears.
> I tried restarting the system, installing the latest version of pidgin
> but to no help.
>
> I installed the debug version and got the debug.log file. Here are the
> contents of the debug.log file.
>

> Could not open reg subkey: SOFTWARE\GTK\2.0
> Error: (2) The system cannot find the file specified.
>

> GTK+ path found: C:\Program Files\Common Files\GTK\2.0\bin
> Using SetDllDirectory
> Setting locale: LANG=en
> Looking for Perl... found in 'C:\Perl\'.
> Looking for MIT Kerberos... Could not open reg subkey:
> SOFTWARE\MIT\Kerberos
> Error: (2) The system cannot find the file specified.
>

> not found.
> (13:52:08) wpurple: shfolder.dll not already loaded; loading it...
> (13:52:08) wpurple: This version of shfolder.dll contains
> SHGetFolderPathW
> (13:52:08) wpurple: Purple settings dir:
> C:\Users\shazarika\AppData\Roaming
> (13:52:08) winpidgin: winpidgin_init start
> (13:52:08) wspell: Found Aspell in C:\Program Files\Aspell\bin
> (13:52:08) wpurple: libgtkspell.dll not already loaded; loading it...
> (13:52:08) wpurple: This version of libgtkspell.dll contains
> gtkspell_new_attach
> (13:52:08) wpurple: This version of libgtkspell.dll contains
> gtkspell_get_from_text_view
> (13:52:08) wpurple: This version of libgtkspell.dll contains
> gtkspell_detach
> (13:52:08) wpurple: This version of libgtkspell.dll contains
> gtkspell_set_language
> (13:52:08) wpurple: This version of libgtkspell.dll contains
> gtkspell_recheck_all
> (13:52:08) winpidgin: GTK+ :2.14.7
> (13:52:08) wpurple: This version of user32.dll contains FlashWindowEx
> (13:52:08) winpidgin: winpidgin_init end
> (13:52:08) wpurple: wpurple_init start
> (13:52:08) wpurple: libpurple version: 2.6.6
> (13:52:08) wpurple: Glib:2.18.4
> (13:52:08) wpurple: wpurple_init end
> (13:52:08) prefs: Reading
> C:\Users\shazarika\AppData\Roaming\.purple\prefs.xml
> (13:52:08) prefs: Finished reading
> C:\Users\shazarika\AppData\Roaming\.purple\prefs.xml
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\autoaccept.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\buddynote.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\convcolors.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\extplacement.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\gtkbuddynote.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\history.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\iconaway.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\idle.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\joinpart.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libaim.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\libbonjour.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libgg.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libicq.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libirc.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libmsn.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libmxit.dll
> (13:52:08) prpl-loubserp-mxit: Loading MXit libPurple plugin...
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\libmyspace.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libnovell.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libqq.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\libsametime.dll
> (13:52:08) plugins: c:\Program Files\Pidgin\plugins\libsametime.dll has a
> prefs_info, but is a prpl. This is no longer supported.
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libsilc.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libsimple.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libxmpp.dll
> (13:52:08) util: Reading file xmpp-caps.xml from directory
> C:\Users\shazarika\AppData\Roaming\.purple
> (13:52:08) jabber: creating hash tables for data objects
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\libyahoo.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\libyahoojp.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\log_reader.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\markerline.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\newline.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\notify.dll
> (13:52:08) plugins: probing c:\Program
> Files\Pidgin\plugins\offlinemsg.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\perl.dll
> (13:52:08) plugins: probing c:\Program Files\Pidgin\plugins\pidginrc.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\psychic.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\relnot.dll
> (13:52:09) plugins: probing c:\Program
> Files\Pidgin\plugins\sendbutton.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\spellchk.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\ssl-nss.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\ssl.dll
> (13:52:09) plugins: probing c:\Program
> Files\Pidgin\plugins\statenotify.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\tcl.dll
> (13:52:09) wpurple: Could not open reg key 'HKLM' subkey
> 'SOFTWARE\ActiveState\ActiveTcl\'.
> Message: (2) The system cannot find the file specified.
> (13:52:09) wpurple: Could not open reg key 'HKCU' subkey
> 'SOFTWARE\ActiveState\ActiveTcl\'.
> Message: (2) The system cannot find the file specified.
> (13:52:09) tcl: Unable to detect ActiveTCL installation. If you wish to
> use TCL plugins, install ActiveTCL from http://www.activestate.com
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\ticker.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\timestamp.dll
> (13:52:09) plugins: probing c:\Program
> Files\Pidgin\plugins\timestamp_format.dll
> (13:52:09) plugins: probing c:\Program
> Files\Pidgin\plugins\win2ktrans.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\winprefs.dll
> (13:52:09) plugins: probing c:\Program
> Files\Pidgin\plugins\xmppconsole.dll
> (13:52:09) plugins: probing c:\Program Files\Pidgin\plugins\xmppdisco.dll
> (13:52:09) prefs: /purple/status/scores/offline changed, scheduling save.
> (13:52:09) prefs: /purple/status/scores/available changed, scheduling
> save.
> (13:52:09) prefs: /purple/status/scores/invisible changed, scheduling
> save.
> (13:52:09) prefs: /purple/status/scores/away changed, scheduling save.
> (13:52:09) prefs: /purple/status/scores/extended_away changed, scheduling
> save.
> (13:52:09) prefs: /purple/status/scores/idle changed, scheduling save.
> (13:52:09) prefs: /purple/status/scores/offline_msg changed, scheduling
> save.
> (13:52:09) util: Reading file accounts.xml from directory
> C:\Users\shazarika\AppData\Roaming\.purple
> (13:52:09) util: Reading file status.xml from directory
> C:\Users\shazarika\AppData\Roaming\.purple
> (13:52:09) certificate: CertificateVerifier x509, singleuse requested but
> not found.
> (13:52:09) certificate: CertificateVerifier singleuse registered
> (13:52:09) certificate: CertificatePool x509, ca requested but not found.
> (13:52:09) certificate: CertificateScheme x509 requested but not found.
> (13:52:09) certificate/x509/ca: Lazy init failed because an X.509 Scheme
> is not yet registered. Maybe it will be better later.
> (13:52:09) certificate/x509/ca: Init failed, probably because a
> dependency is not yet registered. It has been deferred to later.
> (13:52:09) certificate: CertificatePool ca registered
> (13:52:09) certificate: CertificatePool x509, tls_peers requested but not
> found.
> (13:52:09) certificate: CertificatePool tls_peers registered
> (13:52:09) certificate: CertificateVerifier x509, tls_cached requested
> but not found.
> (13:52:09) certificate: CertificateVerifier tls_cached registered
> (13:52:09) prefs: /purple/logging/format changed, scheduling save.
> (13:52:09) prefs: /purple/logging/format changed, scheduling save.
> (13:52:09) network: found network 'caseshare.com'
> (13:52:09) wpurple: This version of ws2_32.dll contains WSANSPIoctl
> (13:52:09) prefs: /purple/proxy/type changed, scheduling save.
> (13:52:09) prefs: /purple/proxy/host changed, scheduling save.
> (13:52:09) prefs: /purple/proxy/port changed, scheduling save.
> (13:52:09) prefs: /purple/proxy/username changed, scheduling save.
> (13:52:09) prefs: /purple/proxy/password changed, scheduling save.
> (13:52:09) certificate: CertificateScheme x509 requested but not found.
> (13:52:09) certificate: CertificateScheme x509 registered
> (13:52:09) util: Reading file smileys.xml from directory
> C:\Users\shazarika\AppData\Roaming\.purple
> (13:52:09) util: File
> C:\Users\shazarika\AppData\Roaming\.purple\smileys.xml does not exist
> (this is not necessarily an error)
> (13:52:09) stun: using server
> (13:52:09) prefs: /pidgin/conversations/placement changed, scheduling
> save.
> (13:52:09) docklet: WM_CREATE
> (13:52:09) gtkblist: added visibility manager: 1
> (13:52:09) docklet: created
> (13:52:10) util: Reading file blist.xml from directory
> C:\Users\shazarika\AppData\Roaming\.purple
> (13:52:10) pounce: Error reading pounces: Failed to open file
> 'C:\Users\shazarika\AppData\Roaming\.purple\pounces.xml': No such file or
> directory

New description:

 I am using Windows 7 and had been using pidgin. However, since a few days
 back, it started crashing on startup. When I click on pidgin, the cursor
 shows busy, an icon is displayed on the quickstart tray, but pidgin never
 opens. When I click on the pidgin icon in the tray, the icon disappears. I
 tried restarting the system, installing the latest version of pidgin but
 to no help.

 I installed the debug version and got the debug.log file.

--

Comment:

 Please follow [wiki:GetABacktrace the instructions] to get a backtrace and
 attach it to this ticket.

-- 
Ticket URL: <http://developer.pidgin.im/ticket/11756#comment:1>
Pidgin <http://pidgin.im>
Pidgin

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