[Pidgin] #13120: ####@gmail.com/ disconnected "Unable to connect"

[Pidgin]

#13120: ####@gmail.com/ disconnected "Unable to connect"
---------------------------------------+------------------------------------
 Reporter:  MysteriousMrE              |        Owner:  rekkanoryo  
     Type:  defect                     |       Status:  pending     
Milestone:                             |    Component:  unclassified
  Version:  2.7.8                      |   Resolution:              
 Keywords:  Connection problems gmail  |  
---------------------------------------+------------------------------------
Changes (by rekkanoryo):

  * status:  new => pending


Old description:

> I continue to get an error which claims only 'Unable to connect' whenever
> I attempt to login to my gmail account from Pidgin. I'm using the newest
> version, I am not behind a firewall. Debug mode produces the following
> information.
>
> (15:58:48) util: Writing file prefs.xml to directory C:\Users\Mr.
> E\AppData\Roaming\.purple
> (15:58:48) util: Writing file C:\Users\Mr.
> E\AppData\Roaming\.purple\prefs.xml
> (15:58:55) account: Connecting to account eric.g.backman at gmail.com/.
> (15:58:55) connection: Connecting. gc = 0588F4F0
> (15:58:55) dnssrv: querying SRV record for gmail.com: _xmpp-
> client._tcp.gmail.com
> (15:58:55) dnssrv: Couldn't look up SRV record. No records found for
> given DNS query. (9501).
> (15:58:55) dnsquery: Performing DNS lookup for gmail.com
> (15:58:55) dnsquery: IP resolved for gmail.com
> (15:58:55) proxy: Attempting connection to 72.14.204.17
> (15:58:55) proxy: Connecting to gmail.com:5222 with no proxy
> (15:58:55) proxy: Connection in progress
> (15:59:01) util: Writing file accounts.xml to directory C:\Users\Mr.
> E\AppData\Roaming\.purple
> (15:59:01) util: Writing file C:\Users\Mr.
> E\AppData\Roaming\.purple\accounts.xml
> (15:59:16) proxy: Connecting to gmail.com:5222.
> (15:59:16) proxy: Error connecting to gmail.com:5222 (Connection timed
> out.).
> (15:59:16) proxy: Connection attempt failed: Connection timed out.
> (15:59:16) jabber: Couldn't connect directly to gmail.com.  Trying to
> find alternative connection methods, like BOSH.
> (15:59:16) dnssrv: querying TXT record for gmail.com:
> _xmppconnect.gmail.com
> (15:59:16) dnssrv: Couldn't look up TXT record. DNS name does not exist.
> (9003).
> (15:59:16) jabber: Unable to find alternative XMPP connection methods
> after failing to connect directly.
> (15:59:16) connection: Connection error on 0588F4F0 (reason: 0
> description: Unable to connect)
> (15:59:16) account: Disconnecting account eric.g.backman at gmail.com/
> (01430E78)

New description:

 I continue to get an error which claims only 'Unable to connect' whenever
 I attempt to login to my gmail account from Pidgin. I'm using the newest
 version, I am not behind a firewall. Debug mode produces the following
 information.

 {{{
 (15:58:48) util: Writing file prefs.xml to directory C:\Users\Mr.
 E\AppData\Roaming\.purple
 (15:58:48) util: Writing file C:\Users\Mr.
 E\AppData\Roaming\.purple\prefs.xml
 (15:58:55) account: Connecting to account eric.g.backman at gmail.com/.
 (15:58:55) connection: Connecting. gc = 0588F4F0
 (15:58:55) dnssrv: querying SRV record for gmail.com: _xmpp-
 client._tcp.gmail.com
 (15:58:55) dnssrv: Couldn't look up SRV record. No records found for given
 DNS query. (9501).
 (15:58:55) dnsquery: Performing DNS lookup for gmail.com
 (15:58:55) dnsquery: IP resolved for gmail.com
 (15:58:55) proxy: Attempting connection to 72.14.204.17
 (15:58:55) proxy: Connecting to gmail.com:5222 with no proxy
 (15:58:55) proxy: Connection in progress
 (15:59:01) util: Writing file accounts.xml to directory C:\Users\Mr.
 E\AppData\Roaming\.purple
 (15:59:01) util: Writing file C:\Users\Mr.
 E\AppData\Roaming\.purple\accounts.xml
 (15:59:16) proxy: Connecting to gmail.com:5222.
 (15:59:16) proxy: Error connecting to gmail.com:5222 (Connection timed
 out.).
 (15:59:16) proxy: Connection attempt failed: Connection timed out.
 (15:59:16) jabber: Couldn't connect directly to gmail.com.  Trying to find
 alternative connection methods, like BOSH.
 (15:59:16) dnssrv: querying TXT record for gmail.com:
 _xmppconnect.gmail.com
 (15:59:16) dnssrv: Couldn't look up TXT record. DNS name does not exist.
 (9003).
 (15:59:16) jabber: Unable to find alternative XMPP connection methods
 after failing to connect directly.
 (15:59:16) connection: Connection error on 0588F4F0 (reason: 0
 description: Unable to connect)
 (15:59:16) account: Disconnecting account eric.g.backman at gmail.com/
 (01430E78)
 }}}

--

Comment:

 [wiki:"Protocol Specific Questions#gtalk_srv" This page] has relevant
 information.  The overall point is your DNS server is busted.  You can try
 using `talk.google.com` as the value for the Connect Server field on the
 account's advanced tab.

-- 
Ticket URL: <http://developer.pidgin.im/ticket/13120#comment:1>
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