[Pidgin] #11560: Frequent crashes when returning to machine after it has been in screensaver

[Pidgin]

#11560: Frequent crashes when returning to machine after it has been in screensaver
---------------------+------------------------------------------------------
 Reporter:  jmccabe  |        Owner:  rekkanoryo  
     Type:  defect   |       Status:  pending     
Milestone:           |    Component:  unclassified
  Version:  2.6.6    |   Resolution:              
 Keywords:  crash    |  
---------------------+------------------------------------------------------
Changes (by darkrain42):

  * status:  new => pending


Old description:

> I am using 64-bit Windows 7 Professional.  I have noticed that Pidgin
> almost always requires a restart after I have been away from my computer
> for more than an hour.
>
> My "Status/Idle" settings are:
> - Report idle time: Never
> - Minutes before becoming idle: 10
> - Change to this status when idle: (Checked) Offline
>
> I only have two plugins enabled:
> - Release notification 2.6.6
> - Windows Pidgin Options 2.6.6 (no features enabled)
>
> Last time this crashed I found this in the Event Viewer:
> Faulting application name: pidgin.exe, version: 2.6.6.0, time stamp:
> 0x4b7aa615
> Faulting module name: libsasl.dll, version: 2.1.22.0, time stamp:
> 0x46e9c17d
> Exception code: 0xc0000005
> Fault offset: 0x00007e61
> Faulting process id: 0x758
> Faulting application start time: 0x01cac5357ad2da66
> Faulting application path: C:\Program Files (x86)\Pidgin\pidgin.exe
> Faulting module path: C:\Program Files (x86)\Pidgin\libsasl.dll
> Report Id: 70482af6-3132-11df-b1fd-0024e841039b
>
> The other crashes show up with similar results (process ID changes of
> course but the "Fault offset" and "Faulting module" and "Exception code"
> are the same.)
>
> Since then I've installed the debug build and will see if it keeps
> happening, or if there are log files available next time it happens.

New description:

 I am using 64-bit Windows 7 Professional.  I have noticed that Pidgin
 almost always requires a restart after I have been away from my computer
 for more than an hour.

 My "Status/Idle" settings are:
  * Report idle time: Never
  * Minutes before becoming idle: 10
  * Change to this status when idle: (Checked) Offline

 I only have two plugins enabled:
  * Release notification 2.6.6
  * Windows Pidgin Options 2.6.6 (no features enabled)

 Last time this crashed I found this in the Event Viewer:
 {{{
 Faulting application name: pidgin.exe, version: 2.6.6.0, time stamp:
 0x4b7aa615
 Faulting module name: libsasl.dll, version: 2.1.22.0, time stamp:
 0x46e9c17d
 Exception code: 0xc0000005
 Fault offset: 0x00007e61
 Faulting process id: 0x758
 Faulting application start time: 0x01cac5357ad2da66
 Faulting application path: C:\Program Files (x86)\Pidgin\pidgin.exe
 Faulting module path: C:\Program Files (x86)\Pidgin\libsasl.dll
 Report Id: 70482af6-3132-11df-b1fd-0024e841039b
 }}}

 The other crashes show up with similar results (process ID changes of
 course but the "Fault offset" and "Faulting module" and "Exception code"
 are the same.)

 Since then I've installed the debug build and will see if it keeps
 happening, or if there are log files available next time it happens.

--

Comment:

 That's the entire contents of the pidgin.RPT file?  It's not very helpful
 :-(

 It's almost certainly related to an XMPP account, though.  Could you try
 getting a debug log, please?  See
 http://developer.pidgin.im/wiki/TipsForBugReports#PreemptiveDebugLogging

-- 
Ticket URL: <http://developer.pidgin.im/ticket/11560#comment:2>
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