[Pidgin] #10681: Has you wrong for MSN contacts

[Pidgin]

#10681: Has you wrong for MSN contacts
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 Reporter:  NishaKitty  |        Owner:  khc
     Type:  defect      |       Status:  new
Milestone:              |    Component:  MSN
  Version:  2.6.3       |   Resolution:     
 Keywords:  Has you     |  
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Comment(by glaubitz):

 Hi,

 from my experiments I would say that this is not an issue with pidgin but
 with the MSN servers themselves. The issue has occurred to me the first
 time roughly around one year ago. It doesn't matter, what client I use: I
 tested various versions of Pidgin on various operating systems, aMSN, the
 original client: Windows Live Messenger and even Microsoft Messenger for
 Mac. With any of these clients, the "Has you" report was always "No".

 I contacted MSN Messenger support regarding this issue (since the problems
 arise even with the original client) and that's what they suggested as a
 fix so far:

 First solution:
 "
 1. In the notification area, right-click the Windows Live Messenger icon,
 and then click "Exit."
 2. Click "Start," click "Run," type control appwiz.cpl , and then click
 "OK."
 3. In the list of currently installed programs, look for " MyWebSearch
 Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Zango Toolbar,
 WindowsBlinds Theme, Alienware Theme, Hotbar, FunWeb Products, Sweet IM
 Toolbar, Info Pen and MacroGaming SweetIM " and then click "Remove."
 4. If you are prompted to confirm, click "Yes." "

 Second solution:

 "This issue occurs when there's a problem with the Contacts Cache folder
 of your Messenger. Just a heads up, this folder connects your Messenger
 account to the MSN Contact Server. If this is corrupted, this will cause
 you to have difficulty in viewing your contacts in the main Messenger
 window.

 In order to fix this issue, what we will try to do is delete this folder
 from your computer. Please see the steps in Set A. If the issue persists,
 you need to reinstall a fresh copy of Windows Live Messenger. Please see
 the steps in Set B.

 Set A

 1. Close Windows Live Messenger. Beside the time and date of your
 computer, right-click the Windows Live Messenger icon, and then click
 Exit.
 2. Click Start, click Run, copy and paste this message
 %USERPROFILE%\Application Data\Microsoft\ and then press Enter. Delete the
 IdentityCRL folder.
 3. Click Start, click Run, copy and paste this message
 %ALLUSERSPROFILE%\Application Data\Microsoft\ and then press Enter. Delete
 the IdentityCRL folder.
 4. Click Start, click Run, copy and paste this message %USERPROFILE%\Local
 Settings\Application Data\Microsoft\ and then press Enter. Delete the
 Windows Live Contacts folder.
 5. Click Start, click Run, copy and paste this message %USERPROFILE%\ and
 then press Enter. Delete the Contacts folder.
 6. Try to sign in and verify if the issue is resolved.


 Set B

 1. Beside the time and date of your computer, right-click the Windows Live
 Messenger icon, and then click Exit.
 2. Click Start, click Run, type CONTROL APPWIZ.CPL and then click OK.
 3. In the list of currently installed programs, select Windows Live
 Essentials, and then click Remove.
 4. Under Select the programs you want to uninstall, tick the checkbox on
 all programs (Messenger, Mail, Photo Gallery, Toolbar, Writer), click
 Continue. If you don't see these options, please proceed to the next
 steps.
 5. If you are prompted to confirm that you want to remove the program,
 click Yes.
 6. Reinstall Windows Live Messenger, you can download it from this link:
 http://download.live.com/messenger"

 The fact, that Microsoft is proposing different solutions to the same
 problem makes me think that this problem is actually NOT client-related
 but Microsoft having server problems but trying to let their users and
 their to appear as the scapegoats. I will put more pressure on Microsoft.
 It's definitely an issue with the client software since the problem arouse
 to several of my friends at the same time whatever client they were using.
 Also, I think this problem is related to the "Online MSN buddies displayed
 as offline".

 Adrian

 Adrian

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Ticket URL: <http://developer.pidgin.im/ticket/10681#comment:13>
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