[Pidgin] #11832: Error downloading GTK+ runtime while installing 2.7.0

Pidgin trac at pidgin.im
Thu May 13 02:58:39 EDT 2010


#11832: Error downloading GTK+ runtime while installing 2.7.0
--------------------------------+-------------------------------------------
 Reporter:  Hybridchemistry     |        Owner:              
     Type:  defect              |       Status:  new         
Milestone:                      |    Component:  pidgin (gtk)
  Version:  2.7.0               |   Resolution:              
 Keywords:  error gtk+ runtime  |  
--------------------------------+-------------------------------------------
Description changed by Hybridchemistry:

Old description:

> After seeing the pop up alerting me that there is a new version
> available, I downloaded 2.7.0 and went to install.
> Everything was fine up until a pop up came up saying:
> ---------------------------
> Pidgin 2.7.0 Setup
> ---------------------------
> Error Downloading the GTK+ Runtime :
> http://pidgin.im/win32/download_redir.php?version=2.7.0&gtk_version=2.16.6.0&dl_pkg=gtk
> ---------------------------
> Retry   Cancel
> ---------------------------
>
> Retry does nothing, cancel continues installation of Pidgin but when I
> try to run it, another pop-up comes up:
> ---------------------------
> pidgin.exe - System Error
> ---------------------------
> The program can't start because libatk-1.0-0.dll is missing from your
> computer. Try reinstalling the program to fix this problem.
> ---------------------------
> OK
> ---------------------------
>
> I tried running as administrator, thinking there might have been some
> permissions problems, but it did the same thing.
> I'm running on an Intel Core 2 Duo processor, with 4gb memory and Windows
> 7 Ultimate.

New description:

 After seeing the pop up alerting me that there is a new version available,
 I downloaded 2.7.0 and went to install.
 Everything was fine up until a pop up came up saying:
 ---------------------------
 Pidgin 2.7.0 Setup
 ---------------------------
 Error Downloading the GTK+ Runtime :
 http://pidgin.im/win32/download_redir.php?version=2.7.0&gtk_version=2.16.6.0&dl_pkg=gtk
 ---------------------------
 Retry   Cancel
 ---------------------------

 Retry does nothing, cancel continues installation of Pidgin but when I try
 to run it, another pop-up comes up:
 ---------------------------
 pidgin.exe - System Error
 ---------------------------
 The program can't start because libatk-1.0-0.dll is missing from your
 computer. Try reinstalling the program to fix this problem.
 ---------------------------
 OK
 ---------------------------
 After clicking OK, this pop up comes up:
 ---------------------------
 Error
 ---------------------------
 Error loading pidgin.dll.
 Error: (126) The specified module could not be found.

 This probably means that GTK+ can't be found.
 ---------------------------
 OK
 ---------------------------

 I tried running as administrator, thinking there might have been some
 permissions problems, but it did the same thing.
 I'm running on an Intel Core 2 Duo processor, with 4gb memory and Windows
 7 Ultimate.

--

-- 
Ticket URL: <http://developer.pidgin.im/ticket/11832#comment:1>
Pidgin <http://pidgin.im>
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