[Pidgin] #14737: Scrolling with Synaptics Touchpad

Pidgin trac at pidgin.im
Wed Nov 9 10:53:27 EST 2011

#14737: Scrolling with Synaptics Touchpad
 Reporter:  mindelirium88                            |     Owner:  datallah
     Type:  defect                                   |    Status:  new     
Component:  winpidgin (gtk)                          |   Version:  2.10.0  
 Keywords:  windows, scrolling, synaptics, touchpad  |  
 Sorry, this is my first time submitting a ticket so I'm not sure if I'm
 doing this correctly. There was a previous ticket but it was listed as
 (closed:cantfix). I'm looking to reopen because I found a solution, at
 least for users using a Synaptics Touchpad driver.

 Under Windows the Synaptics Driver can emulate a scroll wheel by things
 like a scroll bar at side or double finger scroll depending on which
 driver is being used. This does not however seem to work under Pidgin even
 though a small graphic indicating scrolling pops up. While searching for a
 similar problem with a different program I came across this solution which
 seems to be a fix for Pidgin as well.

 "the Synaptics touchpad driver which is very common; so most  laptop users
 probably do as well. The problem is with the actually  little graphic that
 pops up that shows the "scrolling" graphic. For some  reason, certain
 programs don't play well with the Synaptics drivers  when they pop up that
 little graphic and therefore they do not scroll  (pretty ironic, isn't

 To turn off this graphic (and fix scrolling) do this:

 Edit the registry:

 Windows Registry Editor Version 5.00


 Just add this to registry. Either copy-paste the above text into Notepad,
 save it as a

 .reg file and run it, or manually add it using RegEdit (on my system, this
 value didn't exist, so I had to create it manually). Afterwards,  restart
 SynTPEnh.exe and SynTPHelper.exe (use TaskManager to kill them,  then
 restart them from the Synaptics installation folder, which is  usualy

 C:\Program Files\Synaptics\SynTP). Or simply restart your system.

 Problem  solved and even better it gets rid of the annoying graphic that
 pops up  every time you scroll."

 So basically you open up RegEdit, travel to
 "HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh" in the left tree and once
 there right-click and select New>DWORD (32-bit) Value and name it

 Then right-click the new key, select modify, and enter the value 00000000
 making sure that Hexademical is selected as the base data.

 Bring up the task manager (ctrl+alt+del) and end the process SynTPEnh.exe
 and SynTPHelper.exe. Then restart SynTPEnh.exe which should be located
 under C:\Program Files\Synaptics\SynTP
 (Alternatively to entire paragraph, you can just restart the computer)

 Scrolling by touchpad should now function though the graphic that
 indicates/gives a visual cue of scrolling is now disabled.

 I'm sorry if this is the wrong place to report this but maybe it can be
 moved to somewhere like FAQ where it can help other users.

Ticket URL: <http://developer.pidgin.im/ticket/14737>
Pidgin <http://pidgin.im>

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