[Pidgin] #16587: Google account unable to connect

[Pidgin]

#16587: Google account unable to connect
-------------------------------------------------+------------------------
 Reporter:  dianefronce                          |       Owner:  EionRobb
     Type:  defect                               |      Status:  pending
Milestone:                                       |   Component:  libpurple
  Version:  2.10.11                              |  Resolution:
 Keywords:  Unable to connect to Google account  |
-------------------------------------------------+------------------------
Changes (by salinasv):

 * status:  new => pending
 * component:  unclassified => libpurple


Old description:

> The following is the debug report:
> Pidgin Debug Log : 2/24/2015 1:18:12 PM
> (13:16:43) util: Writing file prefs.xml to directory
> C:\Users\dfronce.000\AppData\Roaming\.purple
> (13:16:43) util: Writing file
> C:\Users\dfronce.000\AppData\Roaming\.purple\prefs.xml
> (13:16:47) autorecon: do_signon called
> (13:16:47) autorecon: calling purple_account_connect
> (13:16:47) account: Connecting to account dfronce at goodehemme.com/.
> (13:16:47) connection: Connecting. gc = 04E84B30
> (13:16:47) dnssrv: querying SRV record for goodehemme.com: _xmpp-
> client._tcp.goodehemme.com
> (13:16:47) autorecon: done calling purple_account_connect
> (13:16:47) dnssrv: Couldn't look up SRV record. DNS name does not exist.
> (9003).
> (13:16:47) dnsquery: Performing DNS lookup for goodehemme.com
> (13:16:47) dnsquery: IP resolved for goodehemme.com
> (13:16:47) proxy: Attempting connection to 50.63.202.16
> (13:16:47) proxy: Connecting to goodehemme.com:5222 with no proxy
> (13:16:47) proxy: Connection in progress
> (13:16:48) proxy: Connecting to goodehemme.com:5222.
> (13:16:48) proxy: Error connecting to goodehemme.com:5222 (Connection
> refused.).
> (13:16:48) proxy: Connection attempt failed: Connection refused.
> (13:16:48) jabber: Couldn't connect directly to goodehemme.com.  Trying
> to find alternative connection methods, like BOSH.
> (13:16:48) dnssrv: querying TXT record for goodehemme.com:
> _xmppconnect.goodehemme.com
> (13:16:48) dnssrv: Couldn't look up TXT record. DNS name does not exist.
> (9003).
> (13:16:48) jabber: Unable to find alternative XMPP connection methods
> after failing to connect directly.
> (13:16:48) connection: Connection error on 04E84B30 (reason: 0
> description: Unable to connect)
> (13:16:48) account: Disconnecting account dfronce at goodehemme.com/
> (0257D208)
> (13:16:48) connection: Disconnecting connection 04E84B30
> (13:16:48) connection: Destroying connection 04E84B30
> (13:16:54) util: Writing file accounts.xml to directory
> C:\Users\dfronce.000\AppData\Roaming\.purple
> (13:16:54) util: Writing file
> C:\Users\dfronce.000\AppData\Roaming\.purple\accounts.xml
> (13:18:12) prefs: /pidgin/filelocations/last_save_folder changed,
> scheduling save.

New description:

 The following is the debug report:
 {{{
 Pidgin Debug Log : 2/24/2015 1:18:12 PM
 (13:16:43) util: Writing file prefs.xml to directory
 C:\Users\dfronce.000\AppData\Roaming\.purple
 (13:16:43) util: Writing file
 C:\Users\dfronce.000\AppData\Roaming\.purple\prefs.xml
 (13:16:47) autorecon: do_signon called
 (13:16:47) autorecon: calling purple_account_connect
 (13:16:47) account: Connecting to account dfronce at goodehemme.com/.
 (13:16:47) connection: Connecting. gc = 04E84B30
 (13:16:47) dnssrv: querying SRV record for goodehemme.com: _xmpp-
 client._tcp.goodehemme.com
 (13:16:47) autorecon: done calling purple_account_connect
 (13:16:47) dnssrv: Couldn't look up SRV record. DNS name does not exist.
 (9003).
 (13:16:47) dnsquery: Performing DNS lookup for goodehemme.com
 (13:16:47) dnsquery: IP resolved for goodehemme.com
 (13:16:47) proxy: Attempting connection to 50.63.202.16
 (13:16:47) proxy: Connecting to goodehemme.com:5222 with no proxy
 (13:16:47) proxy: Connection in progress
 (13:16:48) proxy: Connecting to goodehemme.com:5222.
 (13:16:48) proxy: Error connecting to goodehemme.com:5222 (Connection
 refused.).
 (13:16:48) proxy: Connection attempt failed: Connection refused.
 (13:16:48) jabber: Couldn't connect directly to goodehemme.com.  Trying to
 find alternative connection methods, like BOSH.
 (13:16:48) dnssrv: querying TXT record for goodehemme.com:
 _xmppconnect.goodehemme.com
 (13:16:48) dnssrv: Couldn't look up TXT record. DNS name does not exist.
 (9003).
 (13:16:48) jabber: Unable to find alternative XMPP connection methods
 after failing to connect directly.
 (13:16:48) connection: Connection error on 04E84B30 (reason: 0
 description: Unable to connect)
 (13:16:48) account: Disconnecting account dfronce at goodehemme.com/
 (0257D208)
 (13:16:48) connection: Disconnecting connection 04E84B30
 (13:16:48) connection: Destroying connection 04E84B30
 (13:16:54) util: Writing file accounts.xml to directory
 C:\Users\dfronce.000\AppData\Roaming\.purple
 (13:16:54) util: Writing file
 C:\Users\dfronce.000\AppData\Roaming\.purple\accounts.xml
 (13:18:12) prefs: /pidgin/filelocations/last_save_folder changed,
 scheduling save.
 }}}

--

Comment:

 This looks like a network problem. The pidgin is not able to connect to
 the server.

 Is this still an issue?

--
Ticket URL: <https://developer.pidgin.im/ticket/16587#comment:1>
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