Problems with MSN protocol ...

Mauro Sergio Ferreira Brasil mauro.brasil at
Fri May 22 08:16:47 EDT 2009

Hi Ka-Hing!

Thanks again for you patience and good will.

The users with who this failures are occurring regularly work on a big 
corporation and I've already asked them about changes on their firewall.
They are validating that internally, and should get it back to me soon.

Anyway my intention was to get some feedback about that of other 
Pidgin/libpurple users.
Considering that this started to happen some days ago, I saw two 
possibilities: changes on their corporate firewall; or (maybe and) 
instability caused by some official servers maintenance/problem/etc 
(mostly considering the unavailability issues occurred short time ago 
with Yahoo and MSN).

Now that you've pointed that this is not occurring widely, I'll focus on 
our customer premises to find out the causes.

Thanks and best regards,

Ka-Hing Cheung escreveu:
> On Thu, 2009-05-21 at 09:42 -0300, Mauro Sergio Ferreira Brasil wrote:
>> Our application was doing fine, and these instability reports started
>> about one or two weeks only.
>> They are reported justo to MSN protocol, and our customer's clients
>> use more Jabber than MSN.
>> I've sent this message to discover if this is a local symptom or if
>> this is happening widely.
>> Anyway, I'll have a closer look on winsock errors as you suggested.
>> Could you please just tell me if this nss error involving the contact
>> list server that generally leads to MSN accoung disconnection is
>> somehow common ?
> The nss error is not common. The only other time I've seen it is from a
> reporter who has some corporate firewall. Has there been any network
> changes at your customer's location that would coincide with the
> problem?
>> I mean, is it normal to happen 1, 2, 3 times a day ?
>> Do you have any condition to indicate a number of times per day that
>> such an event could be considered as "acceptable" ?
> 0? :-) It really depends on what kind of network they are on. I guess
> flaky wireless connections can also cause all sorts of problems too.
> -khc

*Technology and Quality on Information*
Mauro Sérgio Ferreira Brasil
Coordenador de Projetos e Analista de Sistemas
+ mauro.brasil at <>
: <>
( + 55 (34)3291-1700
( + 55 (34)9971-2572

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