Oracle support emails

[Peter Lawler]

Dunno where specifically it was, but pretty sure I previously suggested 
modifying 'Help->About' depending on whether the client inside an Oracle 
netblock.

Yes, still lazy and no patches.

Perpass type foo theory taking up my time these days (if folks hadn't 
already guessed)

P.

On 10/01/14 21:25, Phil Hannent wrote:
> On 9 January 2014 15:45, Mark Doliner <mark at kingant.net> wrote:
>> It's certainly possible. Do you know for sure that Oracle employees go
>> through that page before emailing support? Or is this just a hunch?
> I have emailed the most recent Oracle employee to ask, however at the
> moment it is a hunch based on looking at the routes to get to the
> mailing list:
>
> 1, From Pidgin, going via Help -> Online Help takes you to the FAQ
> page, this is more than likely daunting to someone with a disconnect
> issue, however they might click on the PidginCommunity link on the
> right and get to the bit about the mailing list:
> https://developer.pidgin.im/wiki/FAQ
> https://developer.pidgin.im/wiki/PidginCommunity
>
> 2, From Pidgin, going via Help -> About, there is the Helpful
> Resources section which has the main website, which in turn has the
> Help button:
> http://pidgin.im/
> http://pidgin.im/support
>
> The key thing about the support (Help) page is that it asks the
> question "Need to talk to a human?"
>
> In each instance the information to Oracle users is not in plain
> sight, its on the Help -> About screen but you have to know to scroll.
>
> Personally I think it would be prudent to have on the
> http://pidgin.im/support/ page a paragraph about password/login issues
> should first be reported to the service provider. e.g.
>
> *Password issues*
> If you have problems with your password or logging onto a messaging
> service you should first contact the relevant service provider
> (Google, Yahoo, MSN, Oracle, etc). They will have the ability to alter
> your password and check you have the correct settings.
>
> Regards
> Phil
>
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