Oracle support emails
bleeter at gmail.com
Fri Jan 10 06:42:21 EST 2014
Dunno where specifically it was, but pretty sure I previously suggested
modifying 'Help->About' depending on whether the client inside an Oracle
Yes, still lazy and no patches.
Perpass type foo theory taking up my time these days (if folks hadn't
On 10/01/14 21:25, Phil Hannent wrote:
> On 9 January 2014 15:45, Mark Doliner <mark at kingant.net> wrote:
>> It's certainly possible. Do you know for sure that Oracle employees go
>> through that page before emailing support? Or is this just a hunch?
> I have emailed the most recent Oracle employee to ask, however at the
> moment it is a hunch based on looking at the routes to get to the
> mailing list:
> 1, From Pidgin, going via Help -> Online Help takes you to the FAQ
> page, this is more than likely daunting to someone with a disconnect
> issue, however they might click on the PidginCommunity link on the
> right and get to the bit about the mailing list:
> 2, From Pidgin, going via Help -> About, there is the Helpful
> Resources section which has the main website, which in turn has the
> Help button:
> The key thing about the support (Help) page is that it asks the
> question "Need to talk to a human?"
> In each instance the information to Oracle users is not in plain
> sight, its on the Help -> About screen but you have to know to scroll.
> Personally I think it would be prudent to have on the
> http://pidgin.im/support/ page a paragraph about password/login issues
> should first be reported to the service provider. e.g.
> *Password issues*
> If you have problems with your password or logging onto a messaging
> service you should first contact the relevant service provider
> (Google, Yahoo, MSN, Oracle, etc). They will have the ability to alter
> your password and check you have the correct settings.
> Devel mailing list
> Devel at pidgin.im
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