Dear Richard, The friend with whom I was speaking was using Trillian, but the screenname he was talking to me through was an AIM name. Thanks! ~Susi On Sun, Aug 17, 2008 at 5:38 PM, Richard Laager <rlaager at wiktel.com> wrote: > Which protocol(s) (AIM, MSN, XMPP, Yahoo, etc.) are you experiencing > this problem on? > > Richard >