Some problems with MSN connection

Phil Hannent phil at
Tue Jan 6 04:12:37 EST 2009

John Bailey wrote:
> Fernando Pina no SAPO wrote:
>> I have experimented some problems with connection to MSN service since
>> last 10 or eleven months. Several times i receive the information (sorry
>> because the idioma, i have the Pidgin configured to use the Portuguese
>> Idioma):
>> "A mensagem não pôde ser enviada porque ocorreu um erro com o switchboard:" 
>> Other times, a lot of them, i receive the following message: "A mensagem
>> pode não ter sido enviada porque o tempo expirou:"
>> I am using the 2.5.3 version of Pidgin.
>> So, is it a problem that happens only with me?
>> Thanks for any advice to help me solving this problem . . . I can’t
>> communicate with my friends . . Best regards and a happy new year.
>> Fernando Pina
> I'm going to assume that the two messages you pasted would translate
> approximately to "A message could not be sent because an error with the
> switchboard occured" and "Message may not have been sent because a timeout
> occurred," which are fairly standard error messages in the MSN protocol.  I know
> very little about the MSN protocol; this message should have gone to
> support at for assistance.  I'm sending it there for those more familiar
> with the MSN protocol to answer.
I have only seen such errors myself when there has been poor network
connectivity.  Is there something about your internet connection that would
hamper the connection?

1, Do you have proxies?
2, Is your connection to the network stable?
3, Which operating system are you using?
4, Do you have a large number of contacts?
5, Do you have a large number of chats open at once?
6, Do you have any plugins installed which did not come with Pidgin?

It maybe hard to capture but if it happens at a (semi)predictable time you could
open the "Debug window" on the Help menu, which will give a more detailed view
of what Pidgin is doing behind the scenes.

Phil Hannent

PS. I am not a Pidgin developer (just a user trying to help) and please reply to
the support list when replying.

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