Support Digest, Vol 23, Issue 8

Mon Jul 6 03:20:34 EDT 2009

Dear David,

Cant you just support me to load smileys in yahoo chat and Gmail chat in
pidgin, and also help me in changing the skins of pidgin.

Sunil Kumar
Spurthi Solutions l  No 208 l 2nd Floor l 
Sheshadripuram l Bangalore (India) - 20
Tel : + 9180 23465084/87 l  Fax : +9180 23317430
M : + 91 9900801448

web : www.spurthigroup.com

Disclaimer:
This e-mail, and any files transmitted with it are "Spurthi Confidential"
and intended solely for the use of the individual or entity to whom it is
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-----Original Message-----
From: support-bounces at pidgin.im [mailto:support-bounces at pidgin.im] On Behalf
Of support-request at pidgin.im
Sent: Monday, July 06, 2009 12:22 PM
To: support at pidgin.im
Subject: Support Digest, Vol 23, Issue 8

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Today's Topics:

   1. Re: Not able to configure yahoo chat (Daniel Atallah)
   2. Yahoo failure? (Dennis Carr)
   3. Re: Yahoo failure? (John Bailey)
   4. Re: not able to add my id of yahoo mesenger (Dennis Carr)
   5. Can't load smileys? (Dennis Carr)
   6. Re: Can't load smileys? (Kevin Stange)
   7. Re: Can't load smileys? (Dennis Carr)
   8. Re: can't open my email (Mark Doliner)
   9. Pidgin Queries x3 (NF)
  10. Re: can't open my email (David Woolley)

----------------------------------------------------------------------

Message: 1
Date: Sun, 5 Jul 2009 12:32:14 -0400
From: Daniel Atallah <datallah at pidgin.im>
Subject: Re: Not able to configure yahoo chat
To: Sunil Kumar <sunil.kumar at spurthigroup.com>
Cc: support at pidgin.im
Message-ID:
	<da6ae2570907050932xbd5202di9ecee4c97d68b1ff at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

On Sat, Jul 4, 2009 at 1:32 AM, Sunil Kumar<sunil.kumar at spurthigroup.com>
wrote:
>
>
>
>
>
>

Do you really expect to get help by sending an empty email without
describing the problem you're having and what you've tried?

------------------------------

Message: 2
Date: Sun, 5 Jul 2009 10:06:59 -0700 (PDT)
From: Dennis Carr <dennisthetiger at chez-vrolet.net>
Subject: Yahoo failure?
To: support at pidgin.im
Message-ID: <Pine.LNX.4.64.0907051004010.22424 at kimba.chez-vrolet.net>
Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed

been noticing of late that Yahoo's IM facilities have been timing out and 
simply not responding. My next step is to recreate the account, but I'm 
not sure that this will fix the problemm - it doesn't seem to be a logical 
step yet.
That said, has anyone else experienced this, and what have you done to fix 
it if anything?

-Dennis Carr

------------------------------

Message: 3
Date: Sun, 05 Jul 2009 13:59:37 -0400
From: John Bailey <rekkanoryo at rekkanoryo.org>
Subject: Re: Yahoo failure?
To: Dennis Carr <dennisthetiger at chez-vrolet.net>
Cc: support at pidgin.im
Message-ID: <4A50EA09.7000508 at rekkanoryo.org>
Content-Type: text/plain; charset="iso-8859-1"

Dennis Carr wrote:
> been noticing of late that Yahoo's IM facilities have been timing out
> and simply not responding. My next step is to recreate the account, but
> I'm not sure that this will fix the problemm - it doesn't seem to be a
> logical step yet.
> That said, has anyone else experienced this, and what have you done to
> fix it if anything?
> 
> -Dennis Carr

Are you running Pidgin 2.5.8?  If not, upgrade.  Also, read
http://theflamingbanker.blogspot.com/2009/06/some-clarification-on-yahoo-iss
ues.html
(and note that most of the bugs referenced there have been fixed by 2.5.8,
but
the rest is still relevant).

John

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Message: 4
Date: Sun, 5 Jul 2009 13:21:50 -0700
From: Dennis Carr <dennisthetiger at chez-vrolet.net>
Subject: Re: not able to add my id of yahoo mesenger
To: "Sunil Kumar" <sunil.kumar at spurthigroup.com>, support at pidgin.im
Message-ID: <20090705132150.f4f9666e.dennisthetiger at chez-vrolet.net>
Content-Type: text/plain; charset=US-ASCII

On Sat, 4 Jul 2009 11:10:06 +0530
"Sunil Kumar" <sunil.kumar at spurthigroup.com> wrote:

>  

(...yes, it was a blank message, except for the signature and subject
line)

Sunil, the problem is that you have told us nothing of the symptoms, and
this is why we are not answering except with requests to elaborate -
it is because, frankly, you have not given us the ability to help. We
need more information. Otherwise, this is like going to the mechanic,
telling him that your car is broken down, but you don't have your car -
and you're not saying anything more than that your car is broken down.
Much like you must hand over control of your automobile to your
mechanic if s/he is to fix it, until you help us by giving us more
details, we cannot help you.

If you would be so kind as to please, PLEASE do the following: 

1) put something in the way of what's going on in the message body

2) Use details that we will need

3) do not simply put a brief explanation of the problem in the subject
line without putting more details in the body of the email.  This is
not SMS.

..then we can support the problem. Unless you do this, you have not
given us the ability to assist you.

Here's a few pointers to put you on the right path:

1) What version of Pidgin are you running?  What operating system?

2) What steps are you taking to put your IM username into pidgin?

3) Where does the failure occur, and what happens at the point of
failure?  (i.e., as you walk along the path, where does the path end?)

-Dennis Carr

------------------------------

Message: 5
Date: Sun, 5 Jul 2009 14:46:51 -0700
From: Dennis Carr <dennisthetiger at chez-vrolet.net>
Subject: Can't load smileys?
To: support at pidgin.im
Message-ID: <20090705144651.7f094974.dennisthetiger at chez-vrolet.net>
Content-Type: text/plain; charset=US-ASCII

Just built 2.5.8 in Debian Lenny (and aptitude'd all the appropriate
lib*-dev packages), but now when I run, it won't start.

>From a terminal window, I get this:

pidgin: symbol lookup error: pidgin: undefined symbol:
purple_smileys_get_all

Note the association with libpurple-dev 2.4.3-4lenny2.

In short, what's missing, and how to fix?

-Dennis

------------------------------

Message: 6
Date: Sun, 05 Jul 2009 17:15:44 -0500
From: Kevin Stange <kstange at pidgin.im>
Subject: Re: Can't load smileys?
To: Dennis Carr <dennisthetiger at chez-vrolet.net>
Cc: support at pidgin.im
Message-ID: <4A512610.9040707 at pidgin.im>
Content-Type: text/plain; charset="utf-8"

Dennis Carr wrote:
> Just built 2.5.8 in Debian Lenny (and aptitude'd all the appropriate
> lib*-dev packages), but now when I run, it won't start.
> 
>>From a terminal window, I get this:
> 
> pidgin: symbol lookup error: pidgin: undefined symbol:
> purple_smileys_get_all
> 
> Note the association with libpurple-dev 2.4.3-4lenny2.
> 

If you still have libpurple 2.4.x installed on your system, and it's in
/usr/lib rather than /usr/local/lib, it may be getting picked up ahead
of your new libpurple.  Generally speaking, Pidgin always requires the
most recent minor version of libpurple (so 2.5.0 or higher).  For best
results, you should use the same version of both, since they are
developed and tested together.

Try removing all libpurple and pidgin related packages from your package
manager, run ldconfig and see if that helps.

Kevin

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Message: 7
Date: Sun, 5 Jul 2009 19:25:17 -0700
From: Dennis Carr <dennisthetiger at chez-vrolet.net>
Subject: Re: Can't load smileys?
To: Kevin Stange <kstange at pidgin.im>
Cc: support at pidgin.im
Message-ID: <20090705192517.3e097af2.dennisthetiger at chez-vrolet.net>
Content-Type: text/plain; charset=US-ASCII

On Sun, 05 Jul 2009 17:15:44 -0500
Kevin Stange <kstange at pidgin.im> wrote:

> If you still have libpurple 2.4.x installed on your system, and it's
> in /usr/lib rather than /usr/local/lib, it may be getting picked up
> ahead of your new libpurple.  Generally speaking, Pidgin always
> requires the most recent minor version of libpurple (so 2.5.0 or
> higher).  For best results, you should use the same version of both,
> since they are developed and tested together.

Ripped out the libpurple that was already installed with the tree, and
that did the trick - thanks for the pointer!

-Dennis

------------------------------

Message: 8
Date: Sun, 5 Jul 2009 20:26:37 -0700
From: Mark Doliner <mark at kingant.net>
Subject: Re: can't open my email
To: Ramy Allam <dnx at hotmail.com>
Cc: support at pidgin.im
Message-ID:
	<55130ac0907052026u375a7b56pfe49c5f7cd24c3fa at mail.gmail.com>
Content-Type: text/plain; charset=UTF-8

On Sat, Jul 4, 2009 at 10:46 AM, Ramy Allam<dnx at hotmail.com> wrote:
> Hello;
>
> when i open Pidgin and log to my email it closed immediately after 10
> seconds
> and appears in command line
>
> Segmentation fault
>
> could you please help me ?

Hey Ramy.  Please make sure you're using Pidgin 2.5.8.  If that
doesn't fix it, maybe try disabling any 3rd party plugins you may have
installed?  If you're still having problems after that, we have some
instructions at http://developer.pidgin.im/wiki/TipsForBugReports that
you can follow.  Specifically the section "What to do if Pidgin
crashes."

Thanks,
Mark

------------------------------

Message: 9
Date: Mon, 6 Jul 2009 16:58:37 +1200
From: "NF" <atimetotalk at farmside.co.nz>
Subject: Pidgin Queries x3
To: <support at pidgin.im>
Message-ID: <1246856285_2872262 at canopus6>
Content-Type: text/plain;	charset="us-ascii"

Hi

I've had a few ongoing issues and the help doesn't mention these.

1.	Some of the people I Jabber cannot see that 'I'm typing' even though
I've selected that option in Preferences - same deal I cannot see that they
are typing.  (up til now I've been told it's coz I'm on a different version
than the others but today I was able to upgrade to the latest version so
cannot see how that can be an issue any more).

2.	My spell check never has worked even though I have check spelling
enabled in Preferences.

3.	Today I removed a person and then added them again - I can now see
them but they cannot see my up to date status and only see that I am
offline.

Help please - thanks Tash

------------------------------

Message: 10
Date: Mon, 06 Jul 2009 07:51:36 +0100
From: David Woolley <forums at david-woolley.me.uk>
Subject: Re: can't open my email
Cc: support at pidgin.im
Message-ID: <4A519EF8.4000500 at david-woolley.me.uk>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Mark Doliner wrote:

> Hey Ramy.  Please make sure you're using Pidgin 2.5.8.  If that
> doesn't fix it, maybe try disabling any 3rd party plugins you may have
> installed?  If you're still having problems after that, we have some
> instructions at http://developer.pidgin.im/wiki/TipsForBugReports that
> you can follow.  Specifically the section "What to do if Pidgin
> crashes."
> 
I got some additional information from him, but by applying general 
Linux crash debugging processes, although unfortunately forgot to reply 
on list and couldn't get him back on list.

He's using Ubuntu 9.04, although I didn't get specific Pidgin version 
information and this is the stack trace, unfortunately from a stripped 
binary:

Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0xb7011750 (LWP 10023)]
0xb62c013a in ?? () from /usr/lib/purple-2/libmsn.so
(gdb) bt full
#0  0xb62c013a in ?? () from /usr/lib/purple-2/libmsn.so
No symbol table info available.
#1  0xb62aca3d in msn_cmdproc_process_payload ()
    from /usr/lib/purple-2/libmsn.so
No symbol table info available.
#2  0xb62c59eb in msn_servconn_process_data () from 
/usr/lib/purple-2/libmsn.so
No symbol table info available.
#3  0xb62c5ba1 in ?? () from /usr/lib/purple-2/libmsn.so
No symbol table info available.
#4  0x080a8e83 in ?? ()
No symbol table info available.
#5  0xb7862dad in ?? () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#6  0xb782bb88 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#7  0xb782f0eb in ?? () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#8  0xb782f5ba in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#9  0xb7b1e7d9 in gtk_main () from /usr/lib/libgtk-x11-2.0.so.0
No symbol table info available.
#10 0x080c31da in main ()
No symbol table info available.

-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.

------------------------------

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