Pidgin not working

[Kellie DiPaola]

Hi.  I am trying to use Pidgin with quicktate transcription company and I am
having errors pop up that say "you required encryption, but it is not
available on this server."  How do I fix this?  I have the debug window open
right now and I have pasted the code in this email.

 

\AppData\Roaming\.purple
(13:24:52) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:25:16) prefs: /pidgin/filelocations/last_save_folder changed, scheduling
save.
(13:25:21) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:25:21) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:28:17) autorecon: do_signon called
(13:28:17) autorecon: calling purple_account_connect
(13:28:17) account: Connecting to account
kellieland at typist.quicktate.com/qt.
(13:28:17) connection: Connecting. gc = 0452E770
(13:28:17) dnssrv: querying SRV record for typist.quicktate.com:
_xmpp-client._tcp.typist.quicktate.com
(13:28:17) autorecon: done calling purple_account_connect
(13:28:17) dnssrv: Couldn't look up SRV record. DNS name does not exist.
(9003).
(13:28:17) dnsquery: Performing DNS lookup for typist.quicktate.com
(13:28:18) dnsquery: IP resolved for typist.quicktate.com
(13:28:18) proxy: Attempting connection to 75.126.220.109
(13:28:18) proxy: Connecting to typist.quicktate.com:5222 with no proxy
(13:28:18) proxy: Connection in progress
(13:28:18) proxy: Connecting to typist.quicktate.com:5222.
(13:28:18) proxy: Connected to typist.quicktate.com:5222.
(13:28:18) jabber: Sending: <?xml version='1.0' ?>
(13:28:18) jabber: Sending: <stream:stream to='typist.quicktate.com'
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
version='1.0'>
(13:28:18) jabber: Recv (269): <?xml version='1.0'?><stream:stream
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
id='2458760019' from='typists.quicktate.com'
xml:lang='en'><stream:error><host-unknown
xmlns='urn:ietf:params:xml:ns:xmpp-streams'/></stream:error></stream:stream>
(13:28:18) connection: Connection error on 0452E770 (reason: 5 description:
You require encryption, but it is not available on this server.)
(13:28:18) account: Disconnecting account kellieland at typist.quicktate.com/qt
(00CEEBD0)
(13:28:18) connection: Disconnecting connection 0452E770
(13:28:18) jabber: Sending: </stream:stream>
(13:28:18) connection: Destroying connection 0452E770
(13:28:23) util: Writing file accounts.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:28:23) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\accounts.xml
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:01) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:02) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:03) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:04) prefs: /pidgin/debug/height changed, scheduling save.
(13:30:06) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:30:06) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:14) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:17) prefs: /pidgin/debug/width changed, scheduling save.
(13:30:19) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:30:19) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:31:30) prefs: /pidgin/blist/list_visible changed, scheduling save.
(13:31:34) prefs: /pidgin/blist/list_visible changed, scheduling save.
(13:31:35) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:31:35) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:32:06) account: Connecting to account
kellieland at typist.quicktate.com/qt.
(13:32:06) connection: Connecting. gc = 0452ECB0
(13:32:06) dnssrv: querying SRV record for typist.quicktate.com:
_xmpp-client._tcp.typist.quicktate.com
(13:32:06) dnssrv: Couldn't look up SRV record. DNS name does not exist.
(9003).
(13:32:06) dnsquery: Performing DNS lookup for typist.quicktate.com
(13:32:06) dnsquery: IP resolved for typist.quicktate.com
(13:32:06) proxy: Attempting connection to 75.126.220.109
(13:32:06) proxy: Connecting to typist.quicktate.com:5222 with no proxy
(13:32:06) proxy: Connection in progress
(13:32:06) proxy: Connecting to typist.quicktate.com:5222.
(13:32:06) proxy: Connected to typist.quicktate.com:5222.
(13:32:06) jabber: Sending: <?xml version='1.0' ?>
(13:32:06) jabber: Sending: <stream:stream to='typist.quicktate.com'
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
version='1.0'>
(13:32:06) jabber: Recv (269): <?xml version='1.0'?><stream:stream
xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams'
id='2503257582' from='typists.quicktate.com'
xml:lang='en'><stream:error><host-unknown
xmlns='urn:ietf:params:xml:ns:xmpp-streams'/></stream:error></stream:stream>
(13:32:06) connection: Connection error on 0452ECB0 (reason: 5 description:
You require encryption, but it is not available on this server.)
(13:32:06) account: Disconnecting account kellieland at typist.quicktate.com/qt
(00CEEBD0)
(13:32:06) connection: Disconnecting connection 0452ECB0
(13:32:06) jabber: Sending: </stream:stream>
(13:32:06) connection: Destroying connection 0452ECB0
(13:32:11) util: Writing file accounts.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:32:11) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\accounts.xml
(13:33:12) prefs: /pidgin/blist/list_visible changed, scheduling save.
(13:33:17) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:33:17) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml
(13:35:20) prefs: /pidgin/blist/list_visible changed, scheduling save.
(13:35:25) util: Writing file prefs.xml to directory
C:\Users\DiPaola\AppData\Roaming\.purple
(13:35:25) util: Writing file
C:\Users\DiPaola\AppData\Roaming\.purple\prefs.xml

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