Pidgin not working

Brian Morrison bdm at
Tue Sep 29 13:52:37 EDT 2009

On Tue, 29 Sep 2009 18:47:54 +0100
Brian Morrison <bdm at> wrote:

> On Tue, 29 Sep 2009 13:37:14 -0400
> "Kellie DiPaola" <mdipaola at> wrote:
> > Hi.  I am trying to use Pidgin with quicktate transcription company and I am
> > having errors pop up that say "you required encryption, but it is not
> > available on this server."  How do I fix this?  I have the debug window open
> > right now and I have pasted the code in this email.
> > (13:28:18) connection: Connection error on 0452E770 (reason: 5 description:
> > You require encryption, but it is not available on this server.)
> OK, if you open the Accounts->Manage Accounts window, then select the
> account you're using for Quicktate, click modify, then select the
> Advanced tab, is Require SSL/TLS checked? If yes uncheck it and save
> the account, then see if that helps.

Hmm, might be a good idea if the error message that Pidgin creates was
more descriptive of the real problem.


Brian Morrison

                "I am not young enough to know everything"
                                                          Oscar Wilde

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