trouble using pidgin

[David Woolley]

Kellie DiPaola wrote:
> Hi.  I am trying to install and use TypistLink through quicktate.  They 

You might, also, want to look back about a month in the list archives 
<http://pidgin.im/pipermail/support>, as there was someone else using 
Quicktate who had a problem.  At the very least, that established some 
of the technical parameters.  I think they moved from using a public 
instant messaging server to a private one, and changed the protocol, at 
the same time.

> told us to install Pidgin which I have done, but when I try and add my 
> account I get a message stating that there was an authentication 
> failure, or that the program is not supported on my server because I 
> require encryption.  How do I fix this?  Thanks so much. Kellie

-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.