saying username doesn't exist

Mon May 3 09:13:12 EDT 2010

THIS IS THE ERROR THAT I AM RECEIVING.  I DO HAVE AN AOL ACCOUNT AND I CAN LOG IN TO THAT BUT NOT PIDGIN.

(09:08:47) util: Writing file prefs.xml to directory C:\Users\dduli\AppData\Roaming\.purple
(09:08:47) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\prefs.xml
(09:08:53) account: Connecting to account bubs11494 at aol.com.
(09:08:53) connection: Connecting. gc = 020F4820
(09:08:53) oscar: registered module misc (family 0xffff, version = 0x0000, tool 0x0000, tool version 0x0000)
(09:08:53) oscar: registered module oservice (family 0x0001, version = 0x0003, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module locate (family 0x0002, version = 0x0001, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module buddy (family 0x0003, version = 0x0001, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module messaging (family 0x0004, version = 0x0001, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module admin (family 0x0007, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: registered module popup (family 0x0008, version = 0x0001, tool 0x0104, tool version 0x0001)
(09:08:53) oscar: registered module bos (family 0x0009, version = 0x0001, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module userlookup (family 0x000a, version = 0x0001, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module stats (family 0x000b, version = 0x0001, tool 0x0104, tool version 0x0001)
(09:08:53) oscar: registered module chatnav (family 0x000d, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: registered module chat (family 0x000e, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: registered module odir (family 0x000f, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: registered module bart (family 0x0010, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: registered module feedbag (family 0x0013, version = 0x0004, tool 0x0110, tool version 0x0629)
(09:08:53) oscar: registered module icq (family 0x0015, version = 0x0001, tool 0x0110, tool version 0x047c)
(09:08:53) oscar: registered module auth (family 0x0017, version = 0x0000, tool 0x0000, tool version 0x0000)
(09:08:53) oscar: registered module alert (family 0x0018, version = 0x0001, tool 0x0010, tool version 0x0629)
(09:08:53) oscar: Adding handler for ffff/0003
(09:08:53) oscar: Adding handler for ffff/0006
(09:08:53) oscar: Adding handler for 0007/0003
(09:08:53) oscar: Adding handler for 0007/0005
(09:08:53) oscar: Adding handler for 0007/0007
(09:08:53) oscar: Adding handler for 0018/0001
(09:08:53) oscar: Adding handler for 0018/0007
(09:08:53) oscar: Adding handler for 0017/0003
(09:08:53) oscar: Adding handler for 0017/0007
(09:08:53) oscar: Adding handler for 0017/000a
(09:08:53) oscar: Adding handler for 0010/0005
(09:08:53) oscar: Adding handler for 0009/0001
(09:08:53) oscar: Adding handler for 0009/0003
(09:08:53) oscar: Adding handler for 0003/0001
(09:08:53) oscar: Adding handler for 0003/0003
(09:08:53) oscar: Adding handler for 0003/000b
(09:08:53) oscar: Adding handler for 0003/000c
(09:08:53) oscar: Adding handler for 000e/0001
(09:08:53) oscar: Adding handler for 000e/0003
(09:08:53) oscar: Adding handler for 000e/0004
(09:08:53) oscar: Adding handler for 000e/0002
(09:08:53) oscar: Adding handler for 000e/0006
(09:08:53) oscar: Adding handler for 000d/0001
(09:08:53) oscar: Adding handler for 000d/0009
(09:08:53) oscar: Adding handler for 0013/0001
(09:08:53) oscar: Adding handler for 0013/0003
(09:08:53) oscar: Adding handler for 0013/0006
(09:08:53) oscar: Adding handler for 0013/000e
(09:08:53) oscar: Adding handler for 0013/0008
(09:08:53) oscar: Adding handler for 0013/0009
(09:08:53) oscar: Adding handler for 0013/0015
(09:08:53) oscar: Adding handler for 0013/0019
(09:08:53) oscar: Adding handler for 0013/001b
(09:08:53) oscar: Adding handler for 0013/001c
(09:08:53) oscar: Adding handler for 0004/0007
(09:08:53) oscar: Adding handler for 0004/000a
(09:08:53) oscar: Adding handler for 0004/000b
(09:08:53) oscar: Adding handler for 0004/0001
(09:08:53) oscar: Adding handler for 0004/0014
(09:08:53) oscar: Adding handler for 0004/000c
(09:08:53) oscar: Adding handler for 0015/00f3
(09:08:53) oscar: Adding handler for 0015/00f2
(09:08:53) oscar: Adding handler for 0002/0003
(09:08:53) oscar: Adding handler for 0002/0006
(09:08:53) oscar: Adding handler for 0002/0001
(09:08:53) oscar: Adding handler for 0001/0001
(09:08:53) oscar: Adding handler for 0001/000f
(09:08:53) oscar: Adding handler for 0001/001f
(09:08:53) oscar: Adding handler for 0001/0021
(09:08:53) oscar: Adding handler for 0001/0005
(09:08:53) oscar: Adding handler for 0001/0013
(09:08:53) oscar: Adding handler for 0001/0010
(09:08:53) oscar: Adding handler for 0008/0002
(09:08:53) oscar: Adding handler for 000a/0001
(09:08:53) oscar: Adding handler for 000a/0003
(09:08:53) oscar: oscar_login: gc = 020F4820
(09:08:53) dnsquery: Performing DNS lookup for slogin.oscar.aol.com
(09:08:53) dnsquery: IP resolved for slogin.oscar.aol.com
(09:08:53) proxy: Attempting connection to 205.188.251.44
(09:08:53) proxy: Connecting to slogin.oscar.aol.com:5190 with no proxy
(09:08:53) proxy: Connection in progress
(09:08:53) proxy: Connecting to slogin.oscar.aol.com:5190.
(09:08:53) proxy: Connected to slogin.oscar.aol.com:5190.
(09:08:53) nss: subject=CN=slogin.oscar.aol.com,O=America Online,L=Dulles,ST=Virginia,C=US issuer=CN=AOL Member CA,O=America Online Inc.,L=Dulles,ST=Virginia,C=US
(09:08:53) nss: subject=CN=AOL Member CA,O=America Online Inc.,L=Dulles,ST=Virginia,C=US issuer=CN=America Online Root Certification Authority 1,O=America Online Inc.,C=US
(09:08:53) nss: subject=CN=America Online Root Certification Authority 1,O=America Online Inc.,C=US issuer=CN=America Online Root Certification Authority 1,O=America Online Inc.,C=US
(09:08:53) certificate/x509/tls_cached: Starting verify for slogin.oscar.aol.com
(09:08:53) certificate/x509/tls_cached: Checking for cached cert...
(09:08:53) certificate/x509/tls_cached: ...Found cached cert
(09:08:53) nss/x509: Loading certificate from C:\Users\dduli\AppData\Roaming\.purple\certificates\x509\tls_peers\slogin.oscar.aol.com
(09:08:53) certificate/x509/tls_cached: Peer cert matched cached
(09:08:53) nss/x509: Exporting certificate to C:\Users\dduli\AppData\Roaming\.purple\certificates\x509\tls_peers\slogin.oscar.aol.com
(09:08:53) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\certificates\x509\tls_peers\slogin.oscar.aol.com
(09:08:53) certificate: Successfully verified certificate for slogin.oscar.aol.com
(09:08:53) oscar: connected to FLAP server of type 0x0017
(09:08:53) oscar: Username sent, waiting for response
(09:08:53) oscar: inside auth_resp (Username: bubs11494 at aol.com)
(09:08:53) connection: Connection error on 020F4820 (reason: 1 description: Username does not exist)
(09:08:53) oscar: Login Error Code 0x0001
(09:08:53) oscar: Error URL: http://www.aim.aol.com/errors/UNREGISTERED_SCREENNAME.html?ccode=us&lang=en
(09:08:53) account: Disconnecting account bubs11494 at aol.com (0150CDE8)
(09:08:53) connection: Disconnecting connection 020F4820
(09:08:53) oscar: Destroying oscar connection of type 0x0017.  Disconnect reason is 0
(09:08:53) oscar: Disconnected.  Code is 0x0000 and msg is
(09:08:53) oscar: Signed off.
(09:08:53) connection: Destroying connection 020F4820
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:57) prefs: /pidgin/debug/height changed, scheduling save.
(09:08:58) util: Writing file accounts.xml to directory C:\Users\dduli\AppData\Roaming\.purple
(09:08:58) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\accounts.xml
(09:09:02) util: Writing file prefs.xml to directory C:\Users\dduli\AppData\Roaming\.purple
(09:09:02) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\prefs.xml
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:15) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:16) prefs: /pidgin/debug/height changed, scheduling save.
(09:09:20) util: Writing file prefs.xml to directory C:\Users\dduli\AppData\Roaming\.purple
(09:09:20) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\prefs.xml
(09:09:24) prefs: /pidgin/filelocations/last_save_folder changed, scheduling save.
(09:09:29) util: Writing file prefs.xml to directory C:\Users\dduli\AppData\Roaming\.purple
(09:09:29) util: Writing file C:\Users\dduli\AppData\Roaming\.purple\prefs.xml

Debbie Miller
Asplundh Fleet Services
Equipment Inventory Coordinator
Office-215-784-4294
Fax-215-784-1340
Email-dmiller at asplundh.com

-----Original Message-----
From: daniel.atallah at gmail.com [mailto:daniel.atallah at gmail.com] On Behalf Of Daniel Atallah
Sent: Monday, May 03, 2010 9:01 AM
To: Suzanne Hare
Cc: support at pidgin.im; Debra Miller
Subject: Re: saying username doesn't exist

On Mon, May 3, 2010 at 08:54, Suzanne Hare <share at asplundh.com> wrote:
> A friend of mine has reinstalled pidgin.  She keeps getting the error
> “username doesn’t exist” when trying to enable her account.  It is a valid
> username and password.  It worked on her old computer.  What could be the
> issue?

It is hard to say without more detailed information.

The most common cause is a mistyped username (possibly a space at the
beginning or end).

If that isn't it, read the instructions about how to get a debug log:
http://d.pidgin.im/wiki/TipsForBugReports

-D

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