saying username doesn't exist

Daniel Atallah datallah at
Mon May 3 09:00:54 EDT 2010

On Mon, May 3, 2010 at 08:54, Suzanne Hare <share at> wrote:
> A friend of mine has reinstalled pidgin.  She keeps getting the error
> “username doesn’t exist” when trying to enable her account.  It is a valid
> username and password.  It worked on her old computer.  What could be the
> issue?

It is hard to say without more detailed information.

The most common cause is a mistyped username (possibly a space at the
beginning or end).

If that isn't it, read the instructions about how to get a debug log:


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