Pidgin crashes when I start it up.

[Steven Gauna]

It seems like your profile might be corrupt somehow.  Your profile will be
stored in "%APPDATA%/.purple". If you open an explorer window and paste
that in, you should see all of your pidgin profile files.  Try going back
one directory and renaming the .purple folder to something like
.purple.bak, and then starting pidgin again.  Let us know if that works or
not, if so, you might need to start with a new profile if it is not easily
apparent what the problem is with your previous one.

Hope this helps!



On Tue, Dec 27, 2011 at 12:25 PM, Gordon Paaske <gpaaske at liquidweb.com>wrote:

> Hello,
>
> I work in an office, and I recently moved cubes to about 50 ft away from
> my previous location. I got my computer back up and running, then tried
> using pidgin. The program doesn't even get close to starting up, it just
> gives me the pop up screen "Pidgin has stopped working" and says windows is
> working to find a fix.
>
> I have uninstalled, restarted, then reinstalled. I have uninstalled,
> manually gone through and deleted any instance of the program. I have used
> a registry cleaner such as CCleaner.
>
> Keep in mind this has been working fine for the past 2 months or so with
> no issues.
>
> I can't even submit a debug log, because this is a fresh install and I
> can't get into the program to begin with. It doesn't even give me a chance
> to click on anything once it starts up.
>
> Hope you can help, as I need this program to do my job. My whole company
> of 350+ people uses this program.
>
> I am running Windows 7 64 Bit, pidgin version is 2.10.0.
>
>
> ===================
> Gordon Paaske
> Sales Engineer
>
> Liquid Web, Inc.
> www.Liquidweb.com
> gpaaske at liquidweb.com
>
> 800-580-4985 TollFree ext. 2389
> 517-322-0434 Int.
> 517-322-0493 Fax
> =====================
>
> _______________________________________________
> Support at pidgin.im mailing list
> Want to unsubscribe?  Use this link:
> http://pidgin.im/cgi-bin/mailman/listinfo/support
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://pidgin.im/pipermail/support/attachments/20111227/60bc7ca0/attachment-0002.html>